SpringHill Suites by Marriott San Antonio SeaWorld/Lackland

As I drove up to Springhills Suites I was greeted with professional courteous and politeness. The lobby was very nice, very roomy and enjoyed the morning coffee and the continental breakfast. When the time comes for me to visit San Antonio again I will come back to this hotel.

Liked: It was nice and convenient; the staff was very courteous and polite; they went out of their way to help me find places to go since I was out of town. They took time to print me out a sheet to give me directions to where I wanted to go.
Disliked: I didn't experience anything bad in that one night stay.

For what I paid ($450 for 2 nights), I expected a more comfortable stay. Maybe it is too close to Sea World, as it reminded me of an off-property Disneyland hotel on Kid's Weekend. The desk was totally unresponsive. The TV acted up and wouldn't operate correctly with the remote. I had to keep resetting the TV. Being an LC TV, I realize they are junky. I almost think the floor above me was plywood and not lightweight concrete because of the noise. I am coming back to San Antonio in a month, and you can bet I'll stay somewhere else. Just about the time you leave the hotel for an appointment, they close the intersection putting you on IH 410 and you have to use back streets and a GPS to guide you to your destination. The Continental Breakfast was supposed to be good. Now put 30 kids in there and see what happens. Eggs all over the floor, loud, and the coffee server is empty.

Liked: The room appointments were nice.
Disliked: 1. Internet slow as dial-up. VERY slow! 2. Phone didn't work the entire time I was there - I told the desk and they ignored it. 3. TV kept going on the blink. Called front desk and they sent someone up. You couldn't turn it off by the remote. I had to unplug it. 4. Construction outside made it hard to get in and out. 5. You could hear kids stomping all over the floor above you. I was on the 3rd floor. 6. Hotel was packed with preschoolers. Screaming, crying, running all over the place. 7. So many kids that they ruined the breakfast array.

Exceptional

Definitely will not be returning...

Disliked: Upon arrival room temp temp was 77° and increased. No other same size room available. Maintenence wasn't able to fix until next day. Hotel staff stated there were no pillows available for our sofa sleeper. Getting towels was a daily issue. They would keep telling us they didn't have any available whether it was morning or night. One time the front desk staff appeared as if i had awakened him when hollering for help into the back room. The breakfast selection could have been a lot better. Only hot options were sausage, eggs, and waffles. The bathroom had loose tiles on the floor and large cracks in the shower.

Pleasant

Exceptional

Very good

Very good

Liked: The staff is very helpful, polite and professional. The property is in a great location with many amenities close by and the hotel is very clean and smells good.
Disliked: The beds aren’t comfortable and the breakfast isn’t good.

Poor

Liked: You have to pay $10 a day for parking evils you stay thereI tried to cancel the policy states 2 days refundable but they wouldn’t let me 2 weeks outNice room but experience was horrible

Pleasant

Disliked: Reservation cost was more than the actual cost hotel was asking

Very good