SpringHill Suites by Marriott San Antonio Downtown/Riverwalk Area

Exceptional

Disliked: The trees in the parking lot. Do not park under the trees because you are going to wake up with extreme bird poop all over you vehicle.

Superb

Superb

would not recommend

Liked: the location and pool were nice. The breakfast was ok.
Disliked: the rooms were old and musty! NO hot water for the 2 days I was there. the sheets were quite scratchy and felt unclean. just would not recommend this place.

Passable

Liked: Staff Friendliness, and it was quiet
Disliked: The beds where so hard nobody slept well, breakfast was burnt I even overheard one of the ladies bringing the food out tell the other let's just take this back there not eating it it's burnt the other lady told her no they can eat it before they brought out new eggs. Better breakfast selection. The picture s of the hotel on booking.com was deceiving when we got there honestly didn't recognize the hotel it looked nicer in the pictures online than when we actually got there it looked ran down. The kids socks in a very short time of being there was black on the bottoms. The room had no hot water

Exceptional

Exceptional

Superb

Very poor

Disliked: We booked on Booking.com and we arrived they tried charging us a higher price than what the original price was. They also didn't tell us about charging for parking. There was no parking in their lot. We had to park across the street and they didn't charge us until for parking until after we left. We are trying to get a refund for that now.