SpringHill Suites by Marriott Sacramento Roseville

Excellent staff and facility.

Liked: Excellent location for our purposes. Very clean room. Friendly and professional staff.

Exceptional

Superb

Spacious comfortable rooms with a...

Liked: Rooms are very spacious if impersonal. Breakfast was better than average - the ubiquitous waffles but also some hot egg offerings.
Disliked: Seems silly to charge $10 for parking. Roseville is the land of hundreds of malls with thousands of parking places. Driving in this area is pretty much required.

Very good

Superb

Exceptional

Poor water pressure on 4th...

Liked: Clean and comfortable
Disliked: Clean

Very unsatisfactory

Liked: We liked that it was close to restaurants, stores and the mall.
Disliked: Where do I begin? The manager took at least 10 minutes to check us in and this was after 11:30 p.m. so we were tired from our travels. He kept clicking keys but did not offer an explanation. He never apologized for the delay. The key cards didn't work properly, so I had to stand in the hall scanning it multiple times before I was permitted access. The ac unit was very loud, sounded like a plane engine and came on at random times. The towels were as rough as scouring pads, the in room coffee tea machine did not work. Also the 1st night we called to inform them that the TV remote did not work and were told someone would come in a few but they never did The next day while we were out the housekeeper did not clean the room. We called and notified the front desk and a maintenance man brought up towels and a new TV remote and basically said we had to jiggle the handle to make the key card work. On top of all of that, everytime we turned on the faucet a rotten egg smell came out of it. The sink and the toilet/shower were in 2 different rooms which was unsanitary. The room we were in faced the busy street so we heard every loud car and truck that drove by, so needless to say we did not get any rest at night. After complaining about the remote and key card and nothing was done, we did not want to ask to be moved to another room because we were afraid it would be worse. Needless to say, we will not ever return to this location. We have stayed at Springhill Suites several times and had enjoyed the experience but this location was like staying at a cheap hotel. We were very disappointed. It is a sacrifice to pay for a hotel with all of the rising costs and we did not feel that was considered to make our stay enjoyable.