SpringHill Suites by Marriott Rochester Mayo Clinic Area/Saint Marys

Usually I am happy with...

Disliked: Staff was not friendly when checking on or out. Never asked me of if I enjoyed my stay: there was no small talk didn’t thank meFor staying with them. Could use some improvment on there costumer service skills. Breakfast was ok bacon was that basically it was just cooked not crispy like bacon should be:

Good Hotel, bad customer service

Liked: The room was amazing, very clean and comfortable bed, we enjoyed the room
Disliked: The person at the front desk, we waited in front of him like 10 minutes until he decided to ask: what do you want?, not polite at all and his voice was so soft, he did not care at all, the same thing at check out, just: done, you can go! And one thing that was annoying is that the price was confirmed at $125.49 and at the end we were charged $150, don't know about the extra charges, if it was like a security deposit for the room but nobody at the hotel explained to us.

Very good

Liked: Great breakfast, great shuttle to Mayo Clinic, very satisfied

Exceptional

Exceptional

Good

Exceptional

Liked: Good location. friendly staff.

Very good

Liked: New sink in room. Big room

Great! We will be back!

Liked: Always a great breakfast. Staff was great getting us checked in, as we arrived very late. Very friendly! Thank you! So glad you are close to the hospital!