SpringHill Suites by Marriott Richmond North/Glen Allen

Wasn't a good experience for...

Disliked: They were doing rehabilitation to the hotel. Wasn't informed. The breakfast area was taken over by loud and unruly guest. Room furniture was outdated. Sofa bed was unusable

Superb

Liked: Good
Disliked: The door in the bath room was very noisy and did not get fixed While we were there.

Good

Liked: I called to the property in advance with the request to give me a room close to the back exit because of my service dog. When I came, I’ve got a room near the elevator. The one more thing I didn’t like - breakfast

Passable

Liked: The breakfast was pretty good. Good amount of breakfast items to choose from and the staff kept the food full and area clean. We used the pool for a little bit and it was clean. The staff in the dining area were friendly and polite.
Disliked: The knob for the ceiling fan/light was missing. One of the bedside lights wasn't working and the toilet kept running. You also had to jiggle the handle on the toilet every time when flushing to get it to flush. The trash cans in the room didn't have liners in them. The hallway carpeting on our floor was very stained.

Passable

Liked: Location was good for my travel plans
Disliked: There seemed to be renovations being done. Carpeting throughout was dusty, elevators were dirty, boxes in the hallway. Several room lights were not working, coffee machine did not work , no hand soap in bathroom. I feel that it didn't represent the Marriott brand adequately.

Very good

Good

Liked: Location is top tier!
Disliked: Could have been cleaner!!!!

Not a fan!

Liked: Struggling to find something

Very good

Liked: The location if this hotel is prime. Everything we wanted and needed was there. Staff is very nice and assisted in everywsy possible. My son enjoyed the breakfast.
Disliked: The toilet is in the room with the shower. If anyone was showering you couldn't use the toilet and vice versa.