SpringHill Suites by Marriott Phoenix North

Passable

Poor

Liked: Quiet place
Disliked: Staff was not accommodating at all. I arrived early and was told to come back in an hour only to be told room wasn't ready until 30 more minutes. I was told this since 1pm. Then later when I asked to be put into a room that was ready rude staff member told me check in was at 4pm. Didn't bother to try and get me a room sooner and I ended up getting my room until 4 36pm after being told that check in was at 4pm. I have been to other hotels early and they have the cleaning people get a room ready and are accommodating this staff at this hotel did nothing to help and then went on to get me the room even later. After I complained that other people were getting their rooms.

Exceptional

Very expensive for the hotel...

Liked: Friendly staff
Disliked: It was very dirty and had a funky smell

Poor

Disliked: Hotel didn't have pool open. I was charged twice for my stay.

Good service!

Liked: Clean and easy access
Disliked: Easy access

Superb

Superb

Liked: I enjoyed the room itself, bed and hotel staff
Disliked: The toilet in bathroom clogged within 3 times of using it

Good