SpringHill Suites by Marriott Pensacola Beach Guest Reviews
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|0.5 miles from Pensacola Beach centre|
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Mark Mon, 9 November 2020
Shelby Sun, 27 September 2020
Dave Wed, 23 September 2020
Liked: The fact that we were directly on the beach was awesome; listening to the sound of the ocean
The manager on duty who checked us in was very pleasant and nice
Disliked: The web site stated there was a hairdryer, iron & ironing board in the room - there was none. We had to go to the desk to ask for EVERYTHING we needed including coffee. Hurricane Sally hit 2 days after we arrived; we were given 1 small glow stick in the event the power went out, which it did. the pool area was very disappointing, not kept up. We had to walk down 4 flights of pitch dark steps to get water so we could flush the toilet, I almost fell twice. the staff did not seem concerned about the guests once the hurricane hit. we happened down to lobby on 9.17 at about 6:05am & were informed the hotel was evacuating & they wanted us out by 10am. we were out by 7:30am after spending 2 days with no water or power(which I am not blaming the staff/hotel). We found a room at the EconoLodge which had more amenities at a 3rd of the price, they could not do enough for you. Also, breakfast was a joke. A microwaved breakfast sandwich that was hard & disgusting, you could not eat it. The website claimed they had a great continental breakfast NOT. I honestly will never stay at this hotel again. They promised me a full refund which I am still waiting for.
Charles Tue, 22 September 2020
Wonderful for our family.
Liked: Absolutely incredible staff that bent over backwards to help with any requests we had; they are the reason we would stay here again. The hotel has a great location and is very well kept up. Breakfast was still good despite restrictions from COVID-19 and social distancing is practiced. All public areas of the hotel had sanitizer dispensers everywhere you went. Very nice pool area with multiple pools and a nice boardwalk down to the beach, showers at the property gate. I would be hard pressed to stay anywhere else while in Pensacola, and this will be my first place to look when staying again.
Disliked: WiFi didn't work the entire time (a week) we were there, had to use hotspot on our cellphones.
Eddie Mon, 21 September 2020
Tanya Mon, 21 September 2020
Gregory Fri, 18 September 2020
Liked: Smaller thus more intimate. Boutique style resort with great location right on beach. King suite overlooking pool with good ocean view and balcony was roomy and clean.
Disliked: Requested feather free room. After waiting over an hour for checkin (had requested early checkin), was summoned at 4:00 pm (regular checkin time) and told the room was now ready and feather free. We arrived in the room only to find 2 duck feather pillows on the bed! My wife is allergic to feathers which cause her migraine headaches. We called the desk, put the pillows out in the hall, and continued what was to be a very nice 5 day/ 4 night retreat. GW
Haley Tue, 8 September 2020
Raphael Mon, 7 September 2020
Average, functional , had bigger...
Disliked: Sofa bed not set No shampoo or body wash in the shower
Angela Mon, 7 September 2020
Liked: Justed loved it