Springhill Suites by Marriott Orlando Theme Parks/Lake Buena Vista Guest Reviews
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Lisa Sun, 6 July 2025
Superb
Lawanna Sun, 6 July 2025
I would not stay again....
Liked: The room was dated and needed renovation. There was rust in areas in the bathroom. There was minimal lighting in the room also.
Disliked: The property is dated.
Ewelina Fri, 4 July 2025
Overall it wasn’t a good...
Liked: Property was fine, but we’ve had a few issues in our room, like water stuck in the sink, not enough shampoos etc., no parking available close by, which we had to pay extra for it, but still we had to park like 700m away of the hotel. Also, it took forever to check in. It was 1 person working and bunch of people waiting. Also, I emailed Booking.com and never heard back from them. Very disappointing as well.
Disliked: Staff who took care of us especially when we were checking out, was very rude, ignored our issues. She promised that due to our issues, she will inform Booking and process a discount which we have never received. We asked about speaking to the manager, she said it’s not possible. Just very disappointing and not client oriented.
Kristina Mon, 30 June 2025
worked for us for 1...
Liked: breakfast was a good assortment. mickey waffles were a nice touch
Disliked: the lines for breakfast were ridiculouswith the amount of space there is, the could easily create two main breakfast lines of entrees to expedite the processalso, asked the front desk in person for blankets and towels, then called from room after an hour passed. was told it would be to us in 15 min. an hour later, went down to front desk to be asked if we were sure we called because they didnt have it written down! the gentleman at the front desk gave us the blankets. when I got back to my room and pulled the normal bedsheets back, I found A FAKE EYELASH on the edge of the sheet. So much for cleanliness!
Racine Sun, 29 June 2025
Exceptional
Liked: The customer service was remarkable
Disliked: Nothing
Anonymous Sat, 28 June 2025
Superb
Liked: hotel staff, location, breakfast, room
Disliked: car parking is not included in the room price
Erica Tue, 24 June 2025
Bad
Christopher Mon, 23 June 2025
Passable
Liked: The pool, breakfast variety, close to the parks
Disliked: Water leaks, water being shut off, paying for parkin in a private parking lot. Language barriers. The washer working but the dryer not working causing us to have clean damp clothes
Santana Mon, 23 June 2025
Exceptional
Disliked: Paying for parking.
Raelyn Mon, 23 June 2025
Exceptional