SpringHill Suites by Marriott Orlando Lake Buena Vista South

Looks Can Be Deceiving –...

Liked: Literally, the only thing I liked was a safe place to lay my head.
Disliked: I want to share a few concerns about my recent stay.First, I was caught off guard by the parking fee. I specifically filtered my search for hotels with free parking and didn’t see any mention of a fee in the overview or reviews. That should be made clearer before booking.When we entered the room, it felt very humid and damp, which made it uncomfortable. I had listed multiple people for the reservation, but the room was not properly stocked—there weren’t enough pillows, covers, towels, or washcloths. Was a larger room not available?The layout was also inconvenient—the closet was inside the bathroom, which meant we had to leave our bags outside, and the space felt cluttered. Towels and washcloths were taken daily by housekeeping but not replenished, so we had to request more every night.There was even a broom just sitting on the outside window ledge, which seemed unprofessional and out of place.The breakfast experience was also disappointing. The dining area is extremely small and not enough to accommodate guests—it’s basically just part of the lobby with a few seats tucked around the corner. Food choices were repetitive and limited. Every day, it was the same: Mickey waffles, pork sausage (with turkey sausage offered inconsistently), plain eggs (no cheese option), cereal, oatmeal, and baked goods. There were hardly any fruits—just oranges and bananas. A little more variety and thoughtfulness would’ve gone a long way.The jacuzzi was another issue. It was visibly dirty with what looked like broken tile, mold, or mildew floating in the water—not safe or relaxing.Lastly, the listing mentioned Dunkin’ Donuts, but it was actually Starbucks in the hotel.Overall, I won’t be returning. I’m grateful we had a safe place to sleep, but the overall experience was disappointing and didn’t meet expectations based on the listing.P.s. I didn't get pictures because it was honestly just too much going on in my mind to even pull my phone out to snap pictures.

Exceptional

comfortable

Liked: clean and beautiful
Disliked: none

Exceptional

Very good

REGRESARIA

Liked: TODO NORMAL

Very good

Exceptional

Exceptional