Name: SpringHill Suites by Marriott Nashville Vanderbilt/West End
Address: 1800 West End Avenue, Nashville, TN
Telephone: (888) 406-7656
Rating: 4.25

SpringHill Suites by Marriott Nashville Vanderbilt/West End Guest Reviews

Overall Average Score:

Excellent (4.25 out of 5)

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Great location and staff!

Liked: Room was clean and bed was comfortable!Location was great, staff were very friendly and helpful! Breakfast was great too! Thank you!
Disliked: Na

Disappointing

Liked: Breakfast was ok. Staff were nice and helpful.
Disliked: I received extra charges on my card for parking and parking tax. Bil ended up being $50 higher than expected. I didn’t like the room set up. There were not linens and blankets for gold out sofa.

it was good ,just need...

Liked: the room was clean and spacious
Disliked: trying to find entrance to hotel is horrible and then having to go in parking deck. The breakfast was horrible. Needed better choices and waffles

Bad

it was good. could have...

Liked: I liked the location and the room was comfortable and clean. Breakfast was good.
Disliked: Check in is at 3pm according to the website. We arrived at 3pm and were told the rooms were not done yet and to give them 5-10mins. No big deal, we could spare 10mins. 30 minutes later we asked them for an update because we had reservations at 4pm and were told by the lady at the desk “well it’s not 4 yet.” excuse me?? so rude and we did not get our key until right at 4pm so we missed our reservation which was one of the main reasons we were even traveling to nashville. If they would have been honest about it being another hour we would have just gotten ready in the car or the lobby bathroom and there wouldn’t have been a problem. really disappointed in that employee. and it wasn’t just us waiting, there were 3 other groups that had to wait on rooms to be done. i understand things happen but be honest and don’t be rude to your customers.

Superb

A nice place to stay

Liked: The property was clean and a decent location, staff were friendly and the breakfast wasn’t bad, the gym was nice but the indoor pool isn’t great. The rooms were a nice size and pretty clean.
Disliked: The price of parking is outrageous especially because you can just drive in and out with no security or protection so I’m not sure what you’re paying for.