SpringHill Suites by Marriott Nashville MetroCenter

Exceptional

Very good

I really enjoyed the location,...

Liked: Good location
Disliked: The swimming pool noise

It was okay.

Liked: Breakfast was 7/10.
Disliked: Attempted to check in over an hour after the check in time and rooms were not clean. After waiting for a while, rooms were finally ready. We got two rooms, one didn’t cool below 76. It was soooo hot! The second room did cool, although the comforter was gross! It had a brown stain smaller than a dollar or on the under side.

It was alright. Upset about...

Liked: Clean space and spacious
Disliked: They advertise free parking. Upon arrival, I was told parking was $15. What they failed to mention was parking was $15 A DAY. Inaccurate marketing, and inaccurate explanation upon checking in. On top of that, the man who was running breakfast was extremely rude, scolding people when they “didn’t use cooking spray for waffles” after it was already done. There is a nice way to approach that situation. Along with that, he seemed to be upset as he took metal tongs out of a bowl and SLAMMED them down on the metal tongs/spoon rest. Very rude and unwelcoming. Whether you are in a bad mood or mad or whatever else, your job is hospitality and he miserably failed at that. He made guests feel uncomfortable and burdensome. I have included the photo of the inaccurate description and marketing.

Very good

Superb

Exceptional

Good

Liked: Location was good
Disliked: The beds were hard and I had to buy house shoes because the floors needed shampooing you couldn’t walk on them without your feet getting dirty