SpringHill Suites by Marriott Napa Valley

Pleasant, comfortable, clean

Liked: Staff awesome, facilities clean and comfortable. Only comment housekeeping not every day. When housekeeping does come they should make sure guest have towels etc. they need for the days they will not be there. Asking guests to go to lobby to ask for towels and bags to put dirty towels and garbage in is inconvenient to guest. If
Disliked: See above

Nice Hotel, good value.

Liked: The staff.was extremely accommodating. The breakfast was great along with the staff that helped with the meal. The staff at the front desk was very friendly. The property was clean and comfortable. We enjoyed the fire pit in the evening.
Disliked: We did not have our room straightened each day, which was fine. But we were not left with enough towels and other items to get us through to the next housekeeping day. Our last night at the hotel there was a wedding. The music was loud and went until a little beyond 10pm. We had an early flight the next morning and found it difficult to get.to sleep.

Very good

Exceptional

Overall, a decent place to...

Liked: The lobby was very clean. The staff is very friendly.
Disliked: My bathroom was dirty. The food I grabbed from the downstairs bar was not cooked properly.

Very good

Liked: My inky comment is up one check in we should have been told there is cleaning service every other day. When you expect it every day, you expect the towels to be picked up. I would have made my bed perfectly and ordered extra towels on the off days.
Disliked: Cleaning.

Exceptional

Liked: The hotel staff was so pleasant and friendly, from the housekeeping staff to the front desk staff, they were always willing to help or greet with a smile. The complimentary breakfasts were great. As a vegetarian, I was really happy to find that the eggs were always provided in a meat-free version. Rather than just scrambled every day, they went the extra mile and offered beautifully made frittatas, quiches, and breakfast sandwiches that made staying for breakfast a joy. The eggs were REAL and well-prepared, not overcooked. They also provided interesting and healthy toppings for yogurt such as pepitas, walnuts, and other granola offerings with milk alternatives. Best of all, the coffee was so good, it became a topic of conversation between us guests. I looked forward to it every day. Hotel coffee is normally awful. This was a pleasant surprise. Overall, you could tell the place was well managed and the employees seemed happy to be there.

Bad

Awesome Stay! Thank You!

Liked: Clean
Disliked: Not enough charging stations for Non Tesla vehicles