United States
Canada
United Kingdom
New Zealand
AustraliaSpringHill Suites by Marriott Memphis Downtown Guest Reviews
Overall Average Score:
Very Good (4.5 out of 5)
Write a review
Menu
Write a review
Janice P, Hot Springs AR, visiting Mud Island Amphitheatre
Enjoyed everything about the hotel - no complaints.
Liked: Everyone from valet to housekeeping was very very friendly.
Disliked: Dust on the desk chair legs was visible.
Anonymous Thu, 26 June 2025
Exceptional
Sarah Sat, 21 June 2025
Very good
Benson Mon, 16 June 2025
Good downtown location, not sure...
Liked: Breakfast was good, standard hotel eggs, breakfast meats, waffles, cold cereal etc. Breakfast area was clean and food was constantly being restocked.The bed was comfortable.
Disliked: Room was a bed, couch, desk and area with small fridge and microwave. This is not a “suite” to me. I expected a separate bedroom. There were spilled coffee (?) stains on the wall by the bed, one side of bedroom nightstand had no plug in (just a hole where they should have been). Elevator was missing floor buttons but this did get repaired while we were there.
Christine Tue, 10 June 2025
Very good
Sandra Mon, 9 June 2025
Exceptional
Stephen Fri, 6 June 2025
It wasn’t amazing but for...
Liked: Location and Memphis is a wonderful city
Disliked: Breakfast was poor, and throwaway plates and cutlery
Michael Wed, 4 June 2025
Pleasant
Liked: Good location, good breakfast
Disliked: Some staff members. Room was not serviced on first day. Called customer services and was informed that rooms only serviced every other day. Requested towels, not delivered as agreed. Spoke with receptionist afterwards - informed us that room should be serviced every day. Organised towels. I understand that mistakes are made and missing servicing occurs but not incorrect excuses being made or minor correctional actions not occurring
Martin Sat, 31 May 2025
Very enjoyable. Thank you to...
Liked: Room, Breakfast and location were prefect. Staff were lovely. Thank you
Theresa Tue, 27 May 2025
Superb
Anonymous Tue, 27 May 2025
The location was great for...
Liked: Best continental breakfast bar I've ever experienced.Valet had car ready for me quickly every time I requested it.
Disliked: Bathroom smelled musty and toilet wasn't tight to floor. Bathroom/vanity area layout was awkward.TV stuck out from wall in passageway and I had to put luggage underneath to keep from walking into an edge of the TV.I hate valet parking to begin. $36/night seemed excessive. When I checked my car in I was told I'd have access to it to put things in and take things out. But later I got scolded for going to it alone. I was supposed to be accompanied by a valet.Had to request car via a webform, something else I hate; the intrusion of tech into everything.Desk staff seemed inconvenienced at times and when I asked if they had a place to mail mail the response made me feel like I interrupted some important daydreaming.
