Name: SpringHill Suites by Marriott Los Angeles Burbank/Downtown
Address: 549 South San Fernando Boulevard, Burbank, CA
Telephone: (888) 420-1647
Rating: 4.25

SpringHill Suites by Marriott Los Angeles Burbank/Downtown Guest Reviews

Overall Average Score:

Very Good (4.2 out of 5)

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Poor

Liked: Check in process was amazing!! The two guys at the front desk gave us helpful tips for Universal Studios. We were there to attend Fan Fest 2025.
Disliked: However the in between and the checkout process was not so great. In the middle of the night someone was trying to get into our room and the door handle kept jiggling. We finally said "wrong room!" We were leaving for Universal Studios the next morning and we had asked the front desk for towels to be sent to our room. When we came back that evening our room keys was not working. We attempted a few times and also verified we had the correct room number. We went downstairs to see what the issue was. The front desk said "oh that floor had all the locks changed so I need to give you new keys" we were never notified that there was going to be a change. We also addressed someone trying to get in our room late last night. He said "hmmm I don't think that would happen" and completely dismissed it. We got our new room keys and as soon as we walked in, there was a thick layer of wood dust ALL OVER our belongings near the front door! It was a complete mess. It was only all over the bar area with the microwave and fridge which we had food items. My boyfriend went downstairs to address it and again it was dismissed like it was nothing. No apologies, nothing. Poor customer service during our stay. Will not stay again.

Very good

Disliked: They didn’t have gluten free breakfast options, the restaurant inside hotel indicated they did but had none.

Superb

Nice and affordable hotel to...

Liked: The room was clean and roomy, as with other Springhill Suites we have stayed at. A few minor things needed to be fixed: the lighted mirror (the bulb was burned out) and the toilet paper hanger, which was loose.

Pleasant

Liked: The gentleman that checked me in was incredibly nice and gave the best customer service. He helped with accommodating us with another room because we did have an issue with our first room. The room itself was nice and roomy.
Disliked: When we originally got into our room i always check around and make sure it’s clean and safe to stay in. After lifting up sheets and comforters our mattress was heavily stained on majority of the mattress. Also the property and inside is very small. Not the greatest layout.