SpringHill Suites by Marriott Lansing

Would stay again

Liked: Rooms were clean, staff was very friendly, hallways were clean and there was plenty of space to sit at the breakfast area
Disliked: Breakfast was good, just not many choices. They had the normal cereals, fruits, and bagels. The hot food was eggs and sausage. Wished their would have been a few more options but what was there was good.

Exceptional

Exceptional

Liked: It was a very nice room and was as described. It was clean and the staff was friendly. Also I accidentally booked the date in the wrong month and desperately needed the room for the following day. The hotel worked with me and booking.com and helped me avoid huge fees. Thanks so much!!!

Not good.

Liked: Can’t complain about included breakfast. Location was good. Place looked nice.
Disliked: Place looked nice but room was very dirty. Hair in the tub. Blood on the sheets. Mattress was old uncomfortable. New bed covers brought to room upon request. We had to replace them ourselves since staff didn’t offer. Big stain of coffe or something on the old mattress. Staff is lazy. Someone spilled orange juice in elevator at at least 8:30am, still not cleaned at 10 when we checked out. People tracking it all over. I will not recommend anyone to stay there. I would hope Marriot takes care of these issues and us in some way.

Very good

Good

Liked: Breakfast was good, staff was super friendly and great
Disliked: cleanliness of pool/spa area could use improvement

Superb

Disappointing

Very good