SpringHill Suites by Marriott Irvine John Wayne Airport/Orange County

Liked: Clean room; separate rooms for toilet and shower; great mirror for putting on makeup; decorations are easy on the eyes; good continental breakfast; close to our venue The Observatory.
Disliked: Nothing.

Exceptional

Overall it was a good...

Liked: The room was mostly clean… Enjoyed how big the room was. The breakfast was all right. The staff was super friendly
Disliked: We had to change our sheets on the first night because there were stains on them. Our room did not have a secondary locking system so our 22 month old toddler could open the room door and run down the hallway. We had to put the foot rest thing for the couch in front of the door. The pool was colder than expected even though it was inside… Would’ve been nice if it was heated.

Exceptional

Great location just a few...

Liked: It was very central to everything we needed to get to.
Disliked: The rooms are a bit knocked about now and they just need a tidy up. Our room was not serviced when we returned at 5pm so I’m not sure if this is something that doesn’t happen on a daily basis. We only stayed 2 nights

Exceptional

Exceptional

Very good

Very good

Liked: We always request the highest floor whenever we book hotel rooms because we consistently have bad luck with guests above us being noisy/stomping at unreasonable hours. When we checked in, we got a room on the third floor (no fourth/top floor rooms in our configuration available). Minutes after stepping into our room, the guests above started stomping and running around (young kids?) so we called downstairs and they moved us to an ADA hearing impaired room on the second floor. The deadbolt didn't work but the guest(s) upstairs seemed quiet. Overnight, the air conditioning unit was really noisy, waking us every time it started, then loudly rattling/buzzing while it ran (maybe that's why it was in the hearing impaired room?). The next morning, the guest upstairs started walking around loudly at 7a for the next 30+ minutes. When I went to guest services to let them know about the situation, they were apologetic and found us another ADA room on the fourth floor for our last two nights. We weren't able to move rooms until later in the day, but once we did, we were able to enjoy the rest of our stay with no issues (the AC unit seemed newer as well).

Wonderful stay

Liked: Wonderful staff comfortable room, but very small parking to choose from 5/5