SpringHill Suites by Marriott Hartford Cromwell Guest Reviews
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2.5 miles from Cromwell centre |
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Kevin Mon, 18 March 2024
Poor
Louis Mon, 18 March 2024
Very happy with service
Melissa Fri, 8 March 2024
It was okay.
Disliked: The smell of marijuana on my floor seeping through my room.
John Wed, 6 March 2024
Exceptional
Keith Mon, 26 February 2024
Pleasant
Liked: The breakfast was fair.
Disliked: The room needed a mini fridge and a microwave.
Juan Sat, 24 February 2024
Exceptional
Cortney Tue, 20 February 2024
Exceptional
Liked: Great location, nice, updated and clean.
Disliked: Nothing it was great
Mcgee Fri, 16 February 2024
Very good
Liked: The beds are most comfy.!! Rooms are truly clean and modern. Love it here!!
Disliked: The desk lady had us lose a whole hour at the desk because she failed to check my name on the "booking reservation" in various fashions to get me checked in. She sees that we book here numerous times and always with booking, but she sooooo inconvenienced us with her manager thinking.Then all of a sudden says "oh, they must put you 1st name in as the last name so I found it"."What"?!!! You couldn't check 1st name last name whatever at 1st? And have my wife and child sitting here for a whole hr. Lost time trying to contact the booing app on line!!!!?... for her to say..." oh, I found it!" We check in after 5pm when we were there b4 4pm.And then...... we used the pool, they only family of 3 in there, only 2 towels available, so we asked for more at the front desk. She said someone would bring us towels. NO ONE CAME. We used those 2 towels for 3 of us and went upstairs cold and wet!! Good thing I left the heat on in the room 🤷🏽♂️ And then..... The booking app states that check out is at 12pm. But Springhill checkout is actually 11am. So we got interrupted from our stay to hurry up and leave because it's now checkout time at 11:05. (Forgot our child's juices in the fridge, and my phone charger, I found out when we got home)I mention that booking states 12pm. The desk girl says "I know, I'm sorry".Here's my thing,.... when you notice someone has booked using "booking", knowing that it states 12pm, YOU should remind the customer that they must check out at 11am and not 12pm, which is what the app states. She was too confident on the check out time like others have complained b4 as well.Thank you very much 😊
Shanakay Fri, 5 January 2024
Very good
Philip Sat, 30 December 2023
Good
Liked: Good location. Big room.
Disliked: Shower was not great. Breakfast was very basic.