Name: SpringHill Suites by Marriott Grand Rapids West
Address: 4274 Parkway Place, Grandville, MI
Telephone: (888) 406-7656
Rating: 4.5

SpringHill Suites by Marriott Grand Rapids West Guest Reviews

Overall Average Score:

Excellent (4.45 out of 5)

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Exceptional

Poor

Very good

Exceptional

Just ok, kind of overpriced.

Liked: Nice hotel, staff was friendly and helpful for the most part
Disliked: The poorly parented pre teen kids staying at the hotel in the rooms around us were unruly at all hours of the night.(I know this isn't the hotel's fault, BUT the staff could've ended it, they didn't!) I heard them screaming and yelling and running down the hallway at all hours of the night, both nights. The walls were so thin you could hear the ppl in the room next door. The bed was super uncomfortable. I woke up after the 2nd day in that bed and couldn't hardly move. I was also charged twice for the room. Once from booking.com and the second was the hotel itself. I caught it before it actually posted, but it put a hold on my card for 3 days. 440$ that we were going to use to do things in the area and couldn't use it. So that put a real damper on things we had to re-plan what we were going to do, with the money that we had and still save money for the 6 hour trip home.

Great

Liked: Clean and front desk was helpful

Wonderful

Liked: The rooms were beautiful, clean, and comfortable. The whole experience was very nice. It was affordable. I would definitely stay again.
Disliked: At night, there was a noise inside the wall where the toilet water pipes were.

Very good

Not worth the money, double...

Liked: Room was clean and bed was comfortable
Disliked: Room was to be ready at 3 was not ready til 6pm. I drove 2 hours and had to find something to do until room was ready, I can understand a delay, but not 3 hours. I was charged for the room upon check in and I had already pre paid. I did let the reception personnel know that I had prepaid and she said we'll if it charges you again let me know. Sure enough, I looked online another almost 300.00 dollars charged to my account. I was told the manager would refund that was 5/31, it is now 6/2 and no sign of refund. Not able to use pool per staff due to chemicals being put in it.