SpringHill Suites by Marriott Dallas McKinney/Allen Guest Reviews
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Christy Fri, 4 July 2025
Sara at front desk was...
Liked: Clean and staff very nice
Vernon Wed, 2 July 2025
Terrible communication and ability to...
Liked: Terrible communication by the assistant manager Razi, and the handling of a booking that was paid twice. Arrived at hotel, to be told the booking was not paid, and that booking.com needed to provide a virtual credit card for the payment to be deducted, however it was provided, but Springhill Suites had attempted to deduct more than what was originally prepaid/booked for, hence why the payment I made was not showing. When I originally handed over my credit card on checkin, I had assumed that it was just going to be for the standard holding fee as most hotels would normally do. The front desk receptionist at the time had not discussed anything about taking out the full amount or explained what my credit card was going to be charged and just took the extra payment, although I had already paid it online. I did not even register this until afterwards and I checked my online bank account. On reflection, I should have questioned why they needed my credit card again although already having fully being paid - but after a long international travel from New Zealand plus domestic travel (almost 19 hours of travelling) and baggage not arriving from a domestic flight from Houston to Dallas (which was another issue), the “brain” was absolutely not working! Once the problem had been discovered, this is when the nightmare began in trying to get it resolved with Razi, the assistant manager. Had seen the assistant manager twice the following day to get it resolved, and he advised that he was working on it. Went to reception later that afternoon a third time to find out what the progress was, only to be told by reception that he had gone home for the day and would not be back til Wednesday, knowing that we were checking out on the Monday (2 days prior)!!!!!!!
Disliked: As above
Monica Sun, 22 June 2025
The stay was comfortable.
Liked: The area was nice.
Disliked: Cleaning staff never cleaned or changed linen in the room.
Tomaino Sat, 21 June 2025
Passable
Slava Wed, 28 May 2025
Very good
Valentyn Mon, 26 May 2025
Exceptional
Alondra Mon, 12 May 2025
Superb
Liked: very spacious area to go eat breakfast in the morning.
Disliked: more options added for warm food . everything else is great
Judy Fri, 2 May 2025
Exceptional
Damaris Thu, 1 May 2025
Poor
Kandace Sat, 19 April 2025
Exceptional
Liked: The room was very spacious and laid out very nicely. Everything was clean and very comfortable. Breakfast had great options. The staff was super friendly everytime I interacted with them.
Disliked: N/a