SpringHill Suites by Marriott Dallas McKinney/Allen

Exceptional

Poor

Exceptional

Liked: The room was very spacious and laid out very nicely. Everything was clean and very comfortable. Breakfast had great options. The staff was super friendly everytime I interacted with them.
Disliked: N/a

Enjoyed my stay

Liked: Enjoyed the stay. Employees were very helpful

Exceptional

Good

Bad

Liked: No electricity. No recompense for power outage. No breakfast. No lights. No shower. They should have refunded everyone’s money! The man at the desk in the morning was rude.
Disliked: A refund - even, “I’m sorry.”

Noisy hotel, no refresh room...

Liked: The beds were comfy and the room was spacious.
Disliked: I might not be a hotel connoisseur, but I know customer service and I feel like I know a thing or two about guest relations and comfort and quality. I have always been a type to stay at boutique hotels but ever since I got a Marriott Bonvoy reward's account, I wanted to try staying at more of these hotels. First off, its very noisy from the highway, that is not entirely their fault and I'm usually a normal type of sleeper, sounds don't always wake me up but I dont know what it was about this hotel but I kept waking up from every sound from the outside. Two, they don't clean your room or refresh your towels unless you stay for more than 2 days... I guess its not entirely horrible since they have a green initiative BUT if I want to refresh my towels, I had to ask three times at the front desk throughout the day and then the lady up front couldn't find them and then I had to wait till the next morning to get some. There was also a LOT of water stains in the restroom like when hard water dries up without wiping it off. It felt dirty in some sense. There was also NO conditioner and NO hand soap in my room. We drove 9 hrs to Mckinney, we were exhausted, so exhausted I just decided to deal with it the next day but I wish I had asked for another room or had energy to book somewhere else.... The restroom everyone once in a while smelled like sewer from the floor drain. Also, why do they always give me a handicap room? I'd rather someone that needs it be always available for them. I don't need it and I always make sure I am not booking that style of room.

Learned a horrible lesson!

Liked: Location Ok
Disliked: No water pressure on 4th floor, breakfast area overflowing trash, no forks, only one toaster for entire hotel, only one waffle machine, limited muffins, tiny bagels, tiny juice glasses get the hellish picture? Shocked this was rated 9.5! Oh yeah checkout computer didn’t work!