SpringHill Suites by Marriott Dallas DFW Airport North/Grapevine

Exceptional

Very good

Room was nice and cool...

Liked: Location
Disliked: Front desk charge extra fee for didn’t tell me until after charged. I was told to come at 12:00 pm and room would be ready. Arrived at 12:00 only to be told my room was just gave away by day manager. They would call me when was available No other explanation no apologies nothing! I had my sickly mother with me and had to find a place for her to stay until time. If I wasn’t so exhausted from travel I would have went to hotel across the street So disappointing and discouraging. After I was told I could get a discount for being a government employee I ask again about it on arrival manager says no they don’t honor that. When I was clearly told this when I spoke with Hotel Day before. I usually always stay here on all my trips but I will have to go somewhere on my next trips to Grapevine . This place is definitely going downhill

Comfortable Hotels, but Shower Water...

Liked: Furnishings were comfortable
Disliked: Shower water pressure was horrible. Unpleasant surprise with respect to everything else.

basketball tournament weekend stay

Liked: Clean and convenient to the Grapevine Mall. Staff was so helpful along with Booking customer service representative to let me check in day early and adjust my departure day since I had accidentally booked wrong dates.
Disliked: Did not care for the indoor pool. Too small.

Good

Great stay, excellent staff

Liked: Close to shopping, eats and the interstate for travel.
Disliked: N/A

Very good

Very good