SpringHill Suites by Marriott Chicago Waukegan/Gurnee Guest Reviews
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Sean H, Chicago, visiting Genesee Theatre
Liked: Staff was great! Assistant Manager was especially helpful.
Lisa Mon, 7 July 2025
A wonderful staff and property!
Liked: Close to everywhere we needed it to be. Most of the staff was above and beyond!! The lady that we checked in with was AMAZING!!! Loved her!
Disliked: The only thing I would change about the property is the breakfast. It didn’t change ever and the powdered eggs were not good. The staff was great though!
Gabriela Sun, 6 July 2025
After a hot day outdoors,...
Liked: Breakfast, main areas updated/modern
Disliked: Pool was dirty
Tango Sat, 5 July 2025
We will certainly be back!!!
Liked: It was pleasant and located near restaurants, walmart was within walking distance, and it was easy to navigate to!
Disliked: It did have a slight cloud to the pool due to cleaning chemicals that were added.
Christina Tue, 1 July 2025
Exceptional
Hefner Sun, 29 June 2025
Very good
Liked: Very nice hotel stay. Staff was friendly and helpful and facilities were clean and well-maintained.
Disliked: The breakfast selection was not very diverse.
Asaf Fri, 27 June 2025
Bad
Katherine Fri, 20 June 2025
Terrible! Call to ask if...
Liked: nothing!! called for a refund…they did not help at all and spent so long calling them.
Disliked: customer service was straight up awful and I hope everyone finds a different hotel!
Kianna Mon, 2 June 2025
Exceptional
Monica Tue, 27 May 2025
Exceptional
Alesha Tue, 27 May 2025
Not a pleasant stay
Liked: I always stay here when I visit Chicago. The hotel itself is nice
Disliked: I called front desk 2 different times because of the noise and kids stomping and running in the room above me. We couldn't sleep at night because of all the stomping and running.