SpringHill Suites by Marriott Chicago Waukegan/Gurnee Guest Reviews
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Sean H, Chicago, visiting Genesee Theatre
Liked: Staff was great! Assistant Manager was especially helpful.
Hefner Sun, 29 June 2025
Very good
Liked: Very nice hotel stay. Staff was friendly and helpful and facilities were clean and well-maintained.
Disliked: The breakfast selection was not very diverse.
Asaf Fri, 27 June 2025
Bad
Katherine Fri, 20 June 2025
Terrible! Call to ask if...
Liked: nothing!! called for a refund…they did not help at all and spent so long calling them.
Disliked: customer service was straight up awful and I hope everyone finds a different hotel!
Kianna Mon, 2 June 2025
Exceptional
Monica Tue, 27 May 2025
Exceptional
Alesha Tue, 27 May 2025
Not a pleasant stay
Liked: I always stay here when I visit Chicago. The hotel itself is nice
Disliked: I called front desk 2 different times because of the noise and kids stomping and running in the room above me. We couldn't sleep at night because of all the stomping and running.
Peek Tue, 13 May 2025
Passable
Disliked: Bar was closed?! Ants in the pool areaBreakfast was subpar
Krista Sun, 4 May 2025
Gross
Liked: Location
Disliked: There was an infestation of ants
Johnson Fri, 25 April 2025
Superb
Liked: The breakfast was good and so was the location. Appreciated the shuttle service to the Navy graduation.
Disliked: Really nothing.
Valerie Mon, 21 April 2025
Great stay overall
Liked: Clean, comfortable and friendly staff
Disliked: No complaints