Name: SpringHill Suites by Marriott Chicago O'Hare
Address: 8101 West Higgins Road, Chicago, IL
Telephone: (888) 406-7656
Rating: 4

Enjoyed our stay. Hotel location is nicely located - accessible to downtown.

I had an OK stay here. Not much to do in the immediate area. I would not want to stay here for more than one night. The staff were really good though. I was impressed by the services they provided.

Liked: Clean hotel. Nice staff. Very accommodating.
Disliked: Hotel needs updating. Breakfast was not very good.

It was a good location for O'Hare ORD and our downtown destination. Loved Outback Steakhouse for dinner. For someone who does not take the opportunity to travel often, I would recommend this hotel. Very enjoyable.

Liked: Rooms were spacious and clean. Lobby and breakfast area were very welcoming. Did not have time to use pool or fitness areas, but they were nice and enjoyed by other guests. Breakfast was awesome - something for everyone and very well maintained.
Disliked: Rooms could use some updating, especially the bathroom - just a little tired looking.

Enjoyed spending time with family

Liked: Wish they would of had bacon
Disliked: They didn’t have a safe for me to use in the room

A great chance to discover...

Liked: Good breakfast! The option to gym and swim. You also get a microwave and fridge with mini kitchen in your room. Staff are super duper friendly too, even gave us cereal bars and fruit when we got the free airport transfer early early morning.
Disliked: It’s great for getting to the airport. But can be a bit out the way for the main city centre. But that’s what you pay for. It’s in a nice area and has a nice Italian and hooters close by. Love the strawberry lemonade in hooters.

Very good

Superb

Exceptional

Liked: I believe the supervisor checked us in if she wasn’t she should me. I am delighted to know there are still caring and considerate people in the world. She exemplified great leadership and customer service.

Good

Exceptional

Stay in chicago

Liked: The room was comfortable and very clean. The breakfast selection was very good.
Disliked: I am not a fan of the open sink plan. I prefer the washroom to be inside the bathroom not outside of it.

Overnight stay

Liked: The hotel was clean and comfortable and the breakfast selection was very good
Disliked: Prior to check in, I had corresponded regularly with the property regarding one query or the other, yet when I showed up at the property and referred to a few things we had discussed, the girl at the front desk denied having had any prior communication with me. She insisted that my correspondence must have been with the third party that I had booked through and not with anyone at the hotel. That was really weird. I know for a fact that my correspondence had been with the hotel staff, maybe not that particular girl who was on duty at that time, but definitely with someone from the hotel. The hotel should have had a record of it. The front desk girl denying having any knowledge of it was very strange.