SpringHill Suites by Marriott Chicago Bolingbrook

Superb

Good

Liked: Quiet and great location
Disliked: Need friendly staff.... The Manager has to come and extend my stay with the same rates to keep me there... I thank God she was there.... If she wasn't, I would had to find a different hotel

Exceptional

Front desk and the manger...

Liked: Even though the property is a bit outdated it was clean for the most part.
Disliked: At check in I was told that there was some issue with my card even though I showed confirmation of payment. Then they confirmed they do see it and requested to run my card for incidentals. Prior to arrival I requested a quiet room because we travel with a baby and yet our room was next to ice machine. 227 is a suite with two queen beds, the one closer to the door has super squeaky mattress that has to be replaced and the bed next to the window is so close to the AC that it is not pleasant to sleep there. Pillows are not comfortable. There were some smears on the bathroom sink but overall the room seemed clean.During check out there was a stall again but Rose confirmed the booking was prepaid. The moment we left the hotel I got double charged for the room. When I called the hotel they told me they contacted booking.com and the latter claimed twice that they did not receive any payment from me which is incorrect because I have confirmation. In the end I had to contact booking and they did confirm that it was wrong on hotel’s side to charge me and that it will be disputed.

Exceptional

Liked: The room had an amazing shower.very clean room will visit again soon

Superb

Liked: Very clean

Exceptional

Good

Exceptional