SpringHill Suites by Marriott Charlotte Ballantyne

Exceptional

Great location and friendly staff!

Liked: Friendly welcoming staff and super clean! Nice, comfortable room and great TV. We didn’t eat breakfast there so N/A about food.
Disliked: Nothing

Met our needs.

Liked: It was ok.
Disliked: Fan in bath really loud and grinding.

Cheap but not worth it…

Liked: It’s in a good location and the parking is good.
Disliked: Hotel is Dated, smelled musty and the bed was hard and lumpy and as a rock.

Excellent stop when traveling past...

Liked: Well designed room; convenient location; good value
Disliked: Missed fresh food at breakfast

Superb

Superb

Liked: Clean rooms, friendly staff

Would recommend to others and...

Liked: Room was clean and spacious,Shower was nice with hot water and good pressure,AC kept us coolUsed the indoor pool for night swimming
Disliked: Bed was very uncomfortable. It was really soft and I enjoy firmer mattressesThere was a small mix up with our room number. Before our checkout time (we were still asleep), I got a phone call from the front desk saying that they had received our key cards and needed to process incidental charges. To the best we can clarify, someone accidentally made two sets of key cards for our room. I know it was a simple mistake, but it meant an earlier than we wanted wake time and the concern over the mistake. The receptionist was nice about it, but I hope that doesn't occur in the future.

Exceptional