SpringHill Suites by Marriott Billings

Very good

Passable

Liked: Breakfast was good.
Disliked: Room smelt like sewer, I’m assuming it was the adjoining rooms bathroom. Door next door had a bottle of drano outside the door the entire night we were there. Was double charged for my stay, I prepaid two weeks earlier with a different card and after we left the card for incidentals was charged room amount again. Called and was supposed to be call back my manager the next morning, never heard anything. Tried calling and keep getting voicemail.

We have traveled a lot...

Liked: Location
Disliked: Trapped in elevator for 45 minutes, cold eggs for breakfast. Coffee maker didn’t work fan didn’t work had to ask for more towels repeatedly hot tub temperature was too hot. Pool was dirty. Smelled musty as soon as we walked into motel. My brother got locked out of his room!!! I picked this motel for 5 siblings to stay while attending an uncle’s funeral. I had to keep apologizing to my family for my error of choice of motel.

Large rooms, clean, but most...

Liked: Could be a really nice property. Beds are comfortable. Things were pretty clean in our room and around the hotel.
Disliked: The AC wasn’t working properly. I heard so many other’s with this complaint. Our thermostat was set to 65 the whole time but our room remained in the mid to upper 70’s. The hotel knew of this issue but didn’t disclose it. Mechanical doors were propped open. Housekeeping door (near our room) was always propped open. The staff knew, but never actually acknowledged the issue, even when we spoke with someone at the front desk about it. Luckily for our stay the weather cooled after night 1, we opened our window at night, otherwise we would have left and found a different hotel. There never seemed to be a manager around. All the front desk staff was friendly, but everyone seemed to be in training, and frequently no one was at the front desk. It just felt off. This hotel has great potential, rooms are large, but we will not stay here again.

Very good

Liked: Staff was courteous and helpful. Rooms were comfortable and quiet. The store was a nice addition.
Disliked: The curtain was functional but was partially broken. The curtain rod in shower was missing a screw and was barely hanging on its holder. The toilet seat would not stay up due to improper installation.

Very disappointed!

Liked: Very quick and accessible from freeway.
Disliked: Air conditioning was broken and never received housekeeping services that were requested. Had to ask for towels every day!

Very good

Liked: Room was big.
Disliked: Staff didn’t advise where the room was or what time breakfast was at.

Superb

Liked: I loved how calm it was, and it was within 2 miles of all of the stores we wanted to go to.
Disliked: Honestly the only thing that I had an issue with was how small the pool was. It was pretty underwhelming going there after seeing the rest of the building.

Superb

Liked: Comfortable room and nice facilities.