SpringHill Suites by Marriott Baltimore Downtown/Inner Harbor

Exceptional

The hotel stay was decent...

Liked: The property is in a good location in relation to the reason I am coming to the area. The staff is very friendly and accommodating.
Disliked: When I arrived to the hotel, I checked in the evening with my husband and my fur baby. Talk with the front desk and everything. had a whole conversation with them about what kind of dog I had. Checked into my room. Everything was great when I checked out the next morning I was asked did they know you had a dog? My response was yes and they put me in a certain room and I was informed that I was not supposed to be on that floor with a pet. However, no one said anything at check-in and then I was charging an additional $75 pet fee when I informed them from the beginning that I had a pet. I think that’s something that the franchise should have omitted since they did not do it upon check in. Anyway, overall, the hotel was good. I did not make a fuss about it because everything else was nice.

Very good

Liked: Convenient and central location. Breakfast included. Free water station.
Disliked: Breakfast very very basic. Cleaning not up to high standards. My wife git bitten by spider or bug....

Superb

Exceptional

Exceptional

Liked: Front desk at check in and check out where very helpful and informative.
Disliked: Nothing

Exceptional

Liked: Well maintained with a retro flair. Very comfy rooms and walking distance to aquarium. But the best part was the staff they were outstanding!!!! They went above and beyond and even helped me get discount tickets to the aquarium. Keep up the great work!!!!
Disliked: Bar no longer open. Bummer

Very good

Liked: The hotel was very nice, close to the harbour, the room was spacious.

Poor

Disliked: They overbooked the hotel so had to transfer me to another hotel that was not within walking distance of downtown.