SpringHill Suites by Marriott Baltimore BWI Airport

Never again

Liked: Not much
Disliked: The floors are dirty no air conditioning in the hallways and elevators and my toilet was peeling it was gross

Pleasant

Exceptional

Very nice!

Liked: Very nice hotel, friendly staff, clean rooms, and great breakfast!
Disliked: The only thing that I didn't like was, I did not get the room I requested. I requested a room with a king size bed, and received a room with two double beds. We were tired and didn't want to go down to the front desk because it had been a very long day! But I was not sure why I did not get the room I had chosen when I booked it online.

TERRIBLE DONT GO THERE

Liked: Only the location was good!
Disliked: I booked 1 room for me, my husband and my two kids, meaning that we get a king size bed and a sofa. When we got there they gave us a room without the sofa even being made and also no bedsheets that we can use for the sofa. After I talked to the receptionist she gave me only a mattress cover and a small blanked with one pillow. ( I needed two pillows for my two kids). I asked her for the second pillow and she said “thats the only one we have” after a while talking she managed to give me another one. Keep in mind we had to make our own bed and we did not even have a blanket. The bedsheets that she gave us were dirty and they had holes in them. She gave them to me all rolled up as she just took them out of her bed. When I started to make the sofa under it I found toilet paper and crackers and clearly it was not clean. The bathroom was in terrible condition. On the top of that when you pull out the sofa it goes to the other side of the wall making it no way to pass through the room. The sofa was very small and the most uncomfortable thing to sleep on. You could feel the mechanism under it and when you move during the night the whole hotel can hear how load it is. My kids couldn’t even sleep because every time they slightly move the sofa make noise. First night people were load until 5am second night it was the same. We couldn’t sleep from the noise outside of our room. There was a group of people staying in front of our room and talking all night for some reason.

Good value. Will stay again

Liked: Convenience, good breakfast

Pleasant

Liked: Close proximity to faamily
Disliked: NO hot water in the shower. The 1st day it was cold, the 2nd day the water was barely warm.Also the location of the bed to the A/C.....if you sleep on that side of the bed ( which I do) the cold air vlows right on you.

NEVER AGAIN!

Liked: Nothing
Disliked: Everything! The rooms were dirty, with stains everywhere, filthy pull-out couch, no towels, the rug was brown from the dirt, the pillows were smelly, staff refused to give a family of 4 more than 2 towels a day. The pool was disgusting with dirty water and hair and used bandaids floating in it which made it unusable, The hot tub had brown water and had 10 kids under 10 years old splashing water on other people. The pool area also had no towels and had used towels all over the area. It was an absolute TERRIBLE experience! Never going back and I believe a refund of some sort is due.

Horrible

Disliked: That the pool was closed and that's the only reason I booked there