SpringHill Suites by Marriott Atlanta Alpharetta/Roswell Guest Reviews
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Toynoia Wed, 11 June 2025
Was refused to check in...
Liked: Location was relatively close to the interstate, the mall, and dining
Disliked: The front desk representative Ed caused me a great deal of anxiety from this threatening behavior, his total disregard for me and my family in the middle of the night when we arrived, unaware of anything we had to deal with to get there, he refused me the rights of a paying customer who was respectful and who only asked for an explanation of how it works to view the facility prior to an extended stay for my disabled mother and special needs son. He went to the extent of playing a victim and calling the authorities on me when no crime was committed except by him with his threatening tone and nature which was recorded on the hotel cameras and my own. He refused to do his job which was to simply provide exceptional, quality service. Even the police were in disbelief he wasted their time being able to tend to true crime from a nonsense call of Ed trying to escape the reality he was operating outside of Sheratons policy and procedures of care. I wouldn’t recommend anyone staying here if Ed was present as you never know what to expect from him, I know I didn’t this day.
Declan Mon, 2 June 2025
Superb
Fleming Thu, 29 May 2025
Exceptional
Andrew Mon, 26 May 2025
Exceptional
Bertie Sun, 25 May 2025
Exceptional
Fink Sun, 11 May 2025
Good
Liked: Room was comfortable
Disliked: Staff was not friendly at check-in and left their cars parked under the entrance to the lobby throughout the weekend we were there (Same cars) It rained over the weekend so their car blocked the ability for people to be picked up under the covering at the lobby entrance. This was inconsiderate to paying guests at the hotel.
Tina Sun, 6 April 2025
Exceptional
Melissa Tue, 1 April 2025
Exceptional
Liked: I love everything about this hotel. The location was perfect it wasn't on a busy street and close to lots of restaurants. The beds are comfortable and the whole place is very clean. I will definitely be back.
Ayers-bennett Mon, 31 March 2025
My stay was AMAZING!!!!!
Liked: The stay was AMAZING! The location was AMAZING! The noise level was AMAZING! And Anglea Rowe the manager on duty was TOP TIER. None of my family was wanted to leave
Disliked: N/A
Lillith Mon, 31 March 2025
Very good