SpringHill Suites by Marriott Ashburn Dulles North

Bad

Disliked: The website on booking.com and on the hotels actual website on Google states that there is a pool and there was none. Even at the hotel they still had signs up that pointed where the pool was, I went to the front desk and they never put the signs up yet and stated that there was no pool, and hasn't been one for at least a year, I told them that them having a pool was one of the main reasons I booked with them, the manager didnt even try to accommodate us, he should have refunded my money so my family and I could have booked somewhere else with a pool. I have called corporate to let them know and they said the hotel manger has contacted booking about my complaint, but the hotel manager has not contacted booking back, according to booking. They have not contacted me or have tried to make this right, but they (the hotel) has told corporate that they have. I don't like liars, and its false advertising. As you can see in the picture I screenshot from Google under Marriott it states that this location has an indoor pool. I would have thought they would have taken it down since my complaint, so others won't book this hotel thinking they are going to have a pool.

Exceptional

Very good

Liked: The hotel was clean and the staff was friendly. We had to wait a few minutes for our room to be prepped, but I understand since I found out they were fully booked. What I didn’t like was there was NO POOL. The website mentions a pool and there is a sign with directions to a pool, but that leads to a locked door saying “conference room”. I understand, talking to another guest, that shut it down during Covid and never reopened it. So, take that off the website!
Disliked: No Pool!

Superb

Good

Comfy, gave me a safe...

Liked: Close to the LAN venue I was attending all day on Saturday. Just a three minute drive, which is great because I’m not a big fan of night driving. I love how simple check in was and the complimentary breakfast was more than enough to fuel my trip back home the next morning.
Disliked: I can’t complain actually. It was super comfy.

Pretty good . I will...

Liked: rooms were good sized and well layed out . Very nice set up
Disliked: The PTAC unit struggled to cool the room down . i was on 4th floor and it was hot out . Maybe current temperature exceed the original design - before we had these extreme temperatures . Some to look at in today’s design and when the place is due for upgrade .

Nice buidling and room but...

Liked: Room size, i liked the shower and toilet areas were separated. We had a desk/lounge area in our room which was great for the business aspect of our trip. Breakfast was decent.
Disliked: I should start at the beginning. Upon arrival, they would not honor our room from the 3rd party site we booked with. They claimed they could not process the 3rd party card. Well, turns out after 30 mins on the phone with the 3rd party, that the hotel itself was upcharging me and thats why the charge wasnt going through. However they declined to speak with me about any of the cost and refusing my confirmation information. When they finally adjusted their prices to be what I had payed for 2 weeks prior we got into our room over an hour later than our check in. The website claimed they had a pool. SEVERAL sites for this particular hotel claimed it had a pool with pictures. The hotel itself had the "pool" signs up in the halls but alas, there was no pool. When I went to the front to ask i was told there has not been a pool in months. They told me this with an attitude like i lived there and should know. They told me the website does not claim to have a pool. They gaslit me about it until i got screenshots of the website of theirs and 3rd party with "pool included ". Our coffee pot in our room was absolutely disgusting and did not work properly. It was dripping the condensation of the steam into the cup no actual water from the tank being distributed into the cup. The room across from us had 2 small dogs barking frequently. Small thing but super annoying that the hand towel hook iin the bathroom is directly above the light switch. Meaning you are constantly knocking down the towel or searching under it for the light switch, not practical.

Passable

Liked: GOOD
Disliked: LIGHTING