SpringHill Suites Boston Andover Guest Reviews
Write a review
|4.6 miles from Andover centre|
Write a review
Janet L, Chichester , visiting J. Everett Collins Center Mon, 15 February 2016
We booked this one specifically because of the pool. Pictures were way out of proportion; the pool is tiny and was FULL of kids screaming and splashing and jumping in. They also were playing in the hot tub without parents and made it impossible for our family to use it. When we came back later that evening the pool was closed. The staff person lied as to why. We found out minutes later - she offered others use of one of your other facility pools but had not offered us that choice. It was -10 that night, brutally cold, but we still jumped back in our car to go use the courtyard pool which again had way too many people. So we drove back. Halls and elevators dirty. And the worse was breakfast was a nightmare - you really need to put food in a more open area. There were way too many people trying to get in and out of an 8x10 room; kids were pushing; kids screaming, crying and lines of people trying to use the waffle machine. It was horrible, I didn't get anything. I tried. But. The problem could have been solved if people were not entering and exiting a closed off area that was too small and not enough equipment. Waffle toaster. Juice machine. Just couldn't get beat them and we were on time restraints. Maybe even have people sit at their table and wait for a ticket or something so that the moms are not dragging their 8 kids through the breakfast line and arguing with them and using everything. Some kind of order is necessary. Other hotels have you sit. Someone comes over to ask you if you want coffee or juice. Get it and then you can get your food in an orderly manner. Paid way too much for this room when I had a wide variety to chose from and I chose you. There were many as nice for less $$.
Liked: Front desk staff is a Ten ( except 1 person).
Disliked: Pool closed. Halls and elevators dirty; breakfast was a nightmare - you really need to put food in a more open area - there were way too many people trying to get in and out, pushing, with kids screaming.
Mariah Sat, 19 June 2021
Eliesha Sat, 19 June 2021
Liked: People at front desk were very pleasant and acomadating
Anonymous Fri, 18 June 2021
Liked: The hotel was clean. All the workers were friendly and wore masks. Nice walking trail by the river. Enjoyed our stay.
Disliked: Serving the same breakfast almost everyday was kind of boring but the food was good.
Migdalia Thu, 17 June 2021
Air conditioner makes lot of...
Ybelka Thu, 10 June 2021
Stephanie Tue, 8 June 2021
Liked: The room was clean and breakfast was always good. Anytime we needed anything they were always happy to help. The staff was all around wonderful!
Disliked: We checked in on a Thursday and checked out on a Sunday. The pool was broken the whole time we were there and was half of the reason I booked this hotel. They did tell me in checkin. I have learned to call & check before booking another hotel though.
Jeff Sun, 30 May 2021
Liked: Staff was excellent. Very nice, helpful people every day. Loved having a fridge and microwave.
Disliked: We could hear the people above us talking and walking in the middle of the night. I don't think they were especially loud, just weak insulation. The placement of the TV and dresser was awkward...a bit in the way. Need a better layout and a way to watch TV in bed. The shampoo you supply is quite pungent.
Dannielle Tue, 25 May 2021
Disliked: met expectations
Nathalie Tue, 25 May 2021
Michelle Mon, 24 May 2021
Liked: Staff claimed that someone got our breakfast already when was traveling with a child and infant
Disliked: Toilet got clog and hallway smelled