Name: Spark by Hilton Walker Grand Rapids North
Address: 2151 Holton Court North West, Grand Rapids, MI
Telephone: (888) 323-5826

Liked: Everything was average.
Disliked: TV was small and the remote hardly worked but we did not watch much TV. Keycards had to be reprogrammed twice.

Liked: Clean room; courteous staff; easy to get to venue via Uber.

Too expensive for just a room. Ice machines didn't work; the vending machines for beverages were empty and according to staff had been for two weeks. Only had half of the breakfast items available.

Disliked: Vending machines empty; ice machines didn't work; breakfast was only half available. For the price of this hotel I was very disappointed and will not stay again!

Liked: Room was clean. Sean at the front desk was wonderful!
Disliked: Wireless did not work in the room. When we turned on the heat, it smelled like burning hair, and dead things. Maybe the filter needed to be changed. It was early fall.

Exceptional

Superb

was adequate and tolerable for...

Liked: Morning brkfast
Disliked: thought the hotel had a tired look to it. ie carpet in hallway, bathtub, suprise 25.00 incidental fee, brkfst was ok, but lacked a place for used plates and cups, tops of lamps in coffee area were extremely dusty. to me that shows a lack of attention to detail. staff was friendly outiside area by tables and such was extremely dirty.

Not comfortable for a mother...

Liked: The pool was nice
Disliked: Loud patrons overall. We were harassed for hours during the night after a false noise complaint was filed against us. At the time of the complaint my children were all sleeping for over an hour. When I attempted to talk about the harassment with the staff we were not helped at all. It actually felt as if they blamed us for the continued harassment.

Exceptional

Liked: It was good.
Disliked: N/A

Nice hotel and would stay...

Liked: Room was very nice! And clean!
Disliked: We didn't have any issues

Terrible Literally stole from us

Liked: Not much
Disliked: Terrible experience I booked through booking.com which I will never use again also and when we arrived later in the evening, we paid cash and the attendant told us there was a $25 cash deposit required for incidentals. We did think it odd that they asked for it but it was late and when we went to the room in the morning, we checked out asked for $25 back. They said they did not take cash even though they had a cash drawer and they would not give us the $25 back they said corporate would send it. It’s a month later and obviously we did not get any money back from corporate. The area is sketchy. There is a gazebo that homeless people live in straight across the parking lot too much activity that didn’t look suitable for any family to be around. The staff was rude and not capable of managing or communicating