Spark by Hilton St. Augustine Historic District

Room was clean but public...

Liked: The location was excellent! Room was clean and spacious.
Disliked: The common areas in the hotel were not clean. The public restroom was dirty and the elevator had a spill that was not cleaned up and was drying.

The stay was disappointing overalle

Disliked: The smell of the hotel needs to be improved.

Good option

Liked: Great locationI did not like the breakfast, I had to go other place to eat
Disliked: there were not options

Outstanding location but the facilities...

Liked: The best thing about the property is its location. It does offer parking but it’s not free. You need to amend your website to reflect the current price of $25.00 a night for parking
Disliked: The breakfast was terrible. There were no hot food available.

Superb

Liked: Location. Friendly and helpful staff.
Disliked: Room was not clean enough.

Very good

Exceptional

It was a nightmare!!!! And...

Liked: Nothing-smells like mold, filthy, air in entire hotel is barely cool. We wanted to leave within the hour and they refused a refund until we looked at 2 more rooms which kept getting worse as they opened 2 more rooms. Booking worked with the hotel and they still refused and Booking was unable to come to an agreement with the hotel. After that I called Hilton corporate and they offered us $100 equivalent to 20,000 points and they would offer us no more than that even though we were loyal customers and had stayed in the same area twice that this week. So now we are out $275. The staff was rude and dismissive of the situation the night we wanted to leave. I called back for a receipt of charges because we never got a receipt and they put me on hold for 20 minutes and never returned my call. Absolutely the worse experience gwe have had with Hilton in 20 years.
Disliked: Listed above!!! smells like mold, filthy, air in entire hotel is barely cool. We wanted to leave within the hour and they refused a refund until we looked at 2 more rooms which kept getting worse as they opened 2 more rooms. Booking worked with the hotel and they still refused and Booking was unable to come to an agreement with the hotel. After that I called Hilton corporate and they offered us $100 equivalent to 20,000 points and they would offer us no more than that even though we were loyal customers and had stayed in the same area twice that this week. So now we are out $275. The staff was rude and dismissive of the situation the night we wanted to leave. I called back for a receipt of charges because we never got a receipt and they put me on hold for 20 minutes and never returned my call. Absolutely the worse experience gwe have had with Hilton in 20 years.

Good