Spark by Hilton Norfolk

This was a very humid...

Liked: The breakfast wasn't what I expected for the cost of the hotel rooms, I do understand that it is a continental breakfast but at least there could have been some sort of waffles or pancakes availiable for the cost. And the bagels were stale and not fresh as expected. The dining room was very clean and perfect!
Disliked: This was my first experience at a Sparks hotel, selected due to its 4.2 overall rating on Booking.com. However, my experience differed from the expectation set by that rating. My reservation was initially made for July 4th, but after completing the booking, the date changed to July 5th. As a result, I did not attend the fireworks show, which was the main reason for planning the Norfolk/Virginia Beach weekend trip.Secondly, our appointment specified a 4:00 pm check-in, but although we arrived at 5:30 pm, our rooms were still not ready. Additionally, the receptionist or manager appeared to lack courtesy and was unhelpful when I inquired about the military discount. Despite my reservation for two King bedrooms, which were unavailable upon arrival, I was offered two Queen rooms that were also not ready and no compensation was provided, as the booking was made through a third-party application. When I requested information about a possible refund for the delay, I was informed that refunds could not be issued. My colleague, who manages a similar business, intervened to discuss proper protocol and assist in resolving the situation.Following the earlier discussion, a rebate was issued and we agreed to accept two queen rooms. Unfortunately, both rooms were excessively humid and had a noticeable stale odor, which required staff intervention for deodorization. Additionally, one of the air conditioning units failed overnight, resulting in an uncomfortable and restless night due to the humidity. These issues contributed to an unsatisfactory experience at Sparks Hotel in Norfolk, Virginia.My room, which was adjacent, also posed security concerns as I could not lock the deadbolt; however, it was otherwise acceptable, though not representative of the standards typically associated with Hilton or newer brands such as TRU Hotel. As a Hilton member, I was disappointed by both the hotel's facilities and the management.

Loved Spark by Hilton!

Liked: Clean, staff was friendly and welcoming! Will definitely be staying again
Disliked: N/A

Exceptional

Superb

Liked: Staff is the best part of the whole state. The rooms are clean, and everything was so simple and readily available. Your staff deserves to be shouted out.
Disliked: Only thing I can say is more protein options in the breakfast. Seems like everything is carbs, and it’ll be simpler to add, maybe frozen meats or something with cheese for those of us who are carb sensitive or on keto diet preferences?

Great experience no hardship. Staff...

Liked: Convenient and close to stores and various of other businesses. Everything was operable in the room and was very clean with proper illumination.
Disliked: Breakfast wasn’t Hot. It was just baked goods and low quality cereal. Was unclear about the arrangement. But overall great experience. Peaceful and very quiet.

Good

Exceptional

Exceptional

Overall good stay

Liked: Breakfast was really good. Staff was so nice. Hotel was clean and decorated very well. Beds were comfortable.
Disliked: The only issue I had was when we bought some snacks and a drink from lobby, we paid with our debit card but they also charged it to the room so I ended up paying for it twice.