Spark by Hilton Norfolk

Very good

Good for the money but...

Liked: Check in staff was friendly. Room was clean.
Disliked: Room had a funny smell like it had been smoked in. We could hear lots of street noise like the walls had no installation. After the check in staff everyone else (night shift and next day shift) were not friendly.

Nice place to stay!

Liked: No microwave in rooms.

Ok for a single night...

Liked: Happy to have a Hilton Property so close to airport but surprised it definitely did not have the level of amenities of other Hiltons. It reminded me very much of a Super 8. They had a $100 deposit charged to my cc and said it would be refunded after the room was inspected upon my departure and found to be ok. I have no issues with them holding a cc on file for “incidentals” but found it to be odd that my card would actually be charged that fee, which it was. In the morning when I asked at what point it would be refunded I was told within three days. However, it was reasonably comfortable and quiet though was very, very basic…no coffee in room and only a fridge and no microwave and an open clothes hanging rack in the corner (no closet). The desk clerk at check-in, Patricia, was very professional and helpful. Knowing I would arrive very late, through Booking.com messaging, I had previously asked for and was granted a 1 hour late check-out which was helpful and considerate. However, whomever approved my late check out did not note it…so housekeeping knocked on my door and the desk clerk in the morning said there was nothing that said I was good to stay in my room til noon (which I did and had an email saying it was approved to show the clerk). The breakfast was very basic…mostly pasties and cold cereal and yogurt…but there was a Starbucks a block away that I walked to for an egg sandwich.

Great stay

Liked: Hotel was great. I was greeted at the door by the general manager who helped with check in. The only downside to the hotel is no pool. Other than that the hotel was great. Would be nice to have a microwave in the rooms but wasn’t really a deal breaker. Clean. Comfortable and staff were very helpful.

Exceptional

Good

Good

Exceptional