Spark by Hilton Lafayette South

LOVED

Liked: Staff were great and loved the rooms. I will DEFINITELY book sharing
Disliked: The animal smell in the lobby and low water pressure in the shower

Exceptional

Love the staff

Very good

Superb

Liked: The front desk lady was very friendly. The location was less than 1.5 miles from the University of Louisiana at Lafayette, which I loved since my son had to be there at 8:45 am. The room was very clean.
Disliked: The breakfast wasn't so good there weren't any pancakes, waffles, or breakfast meat. The yogurt was plain, no oat or anything to go with it

Superb

Very good

forgetable

Liked: Aging but reasonably clean facility.
Disliked: staff need to be trained in customer service,

Adequate hotel for simple business...

Liked: Hotel is a nice size and was new/clean. Created good value.
Disliked: There were multiple issues with my booking/ reservation and with my check out. Upon arrival, your night desk staff (young lady) was very weird. Non-verbal at first, not really helpful with my reservation. She got talkative later when I returned to the lobby; but was simply not hospitable when I arrived. Very weird vibe. I made a three-day reservation and pre-paid thru Booking.com. Your staff called me on second day (afternoon) to ask if I had "left my clothes in my room". Yes, I am staying with you. No sir, we show you checked out yesterday. How can that be? I stayed with you last night. Well, we show you had a one day stay and requested to check out. We issued a refund to eliminate your second and third night. I returned to the hotel. Had to assure the manager that I had indeed stayed the second night and planned to stay the third night (as per my original reservation). I ended up leaving and checking into another hotel for the third night. This was super strange. Are your employees working to sabotage your operation??? Pretty sure you have an issue at your front desk. the rest of the staff was terrific. Cleaning ladies were all smiles.