Southend Central Hotel Guest Reviews
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|0.3 miles from Southend on Sea centre|
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Samantha Sun, 20 October 2019
Liked: When we check in the manger was very friendly made me feel very welcome, bed was comfortable, I had a good nights sleep.
Disliked: The problems started when I went to go for a shower, I noticed that the soap dish had old soap within it, starting to grow mold. There was hairs within the shower aswell. Looked like it had not been cleaned. I went downstairs to talk to a member of staff to be told I was lying about the shower. I then asked to speak to the manager I got told he wasnt there, I asked the member of staff to ring him to be told he didnt have his number untill I said I wasnt going to be moving untill i have spoken to the manger, for the staff member to magical find the manger number. Once I told the manger the problem, he was horrified to hear my complain he said he would get a staff member to clean the shower straight away. I was more than happy for this to happen to resolve the issus. The staff member then spoke to the manager very rudely saying 'she has been here 3 hours why now does she moan' after 5 mins of me explaining to him why he needed to sort the problem he finally went to my room to 'check I wasnt lying' once he saw the shower he told me ' I cleaned the shower this morning and there is nothing wrong with it' I pointed out the dirty soap dish to be told 'If you can clean that I will give your money back' for me to say 'go get some cleaning products and I will' he was not pleased I said that and started to shout at me, where i stopped him and said 'I'm really unhappy with the way I'm being spoken to, I have payed money to stay here and expect the room to be clean. If you was in a restaurant you wouldn't want mouldy food' he then walked off muttering under his breath, and came back with cleaning products, he spend 10 minutes cleaning the shower and it was spotless, it was exactly what it should have been like on check in.
Sharhorn Sun, 20 October 2019
Liked: Very nice greeting from member of staff , good location , room clean , nice to have tea and coffee facilities in room as well
Disliked: Very thin walls (if you get my meaning ) from other room
Judy Sat, 19 October 2019
Cheap but very cheerful
Liked: Bed was comfy. Room was great value.
Bhavna Thu, 17 October 2019
Liked: We had originally booked for the Wednesday but needed to change to Tuesday. when I called the hotel to change this the manager Asif reassured me that there will be no problem and they would have the same rooms as originally booked. When my colleagues got there, they were told there was electrical fault in the single room and put both my colleagues in one room. The room was not clean and was full of flies. When asked the manager for the refund, he said he will only refund £30.00. We think he had double booked the single room and so made them share a room. Will definitely not book that hotel again!!
Disliked: Could have been given the room we had paid for
Brian Thu, 17 October 2019
Anonymous Mon, 14 October 2019
Not what was expected
Liked: Location was good as walking distance to town and the pavilion
Disliked: Not what was expected. Wouldn?t class it as a hotel more like a hostel or travel lodge. Rooms need a lick of paint
Luna Mon, 14 October 2019
I do recommend you to...
Liked: I booked a single room, but the staff upgraded my room where has 1 of double bed and a single bed. For free! I booked the room just the day, and the staff was still so kind. He let me put my luggage in my room even before check-in time. And the staff prepared all the things asap for the early-check in. The hotel is good located, I could go to both of the Victoria station and the Central station by walk. And you can go to the Southend airport from Victoria station by bus(£2.5) or train(£3.5). The room was really nicer than I expected also. I stayed there for one night, so the next day, I had to check out at 10:30. But I had too many things to pack, so it took me more time. So I checked out at 11. And because I was going to meet my friend before I leave, I was sitting on the couch texting my friend. Then the staff told me I can stay in the room for longer if I want! Even after check out. Omg, this hotel can't be better. I am sure I will love to stay here again if I need to use the Southend airport again.
Disliked: I was going to use the electric kettle in the room, but it was not so clean with water inside. So I had to clean it before I use. But you know, the electric kettle is almost always dirty even at home! ?
Berryman Mon, 14 October 2019
Liked: Great value for money, clean, tidy & comfortable, excellent customer service by staff, would stay again and recommend to anyone
Paul Sun, 13 October 2019
Liked: Manager really nice man
Disliked: Pillows shabby and no bedside lamp
Kelly Wed, 9 October 2019
Good hotel. Shame about the...
Liked: The bloke behind the kiosk was very polite and helpful. Nice large clean tidy room.
Disliked: The noise of the guests. How it stunk of cannabis late at night. Only stayed there from 8pm until 3.30am barely slept as there was guests shouting outside our window. Need black out curtains as everytime someone was outside the security light came on and lit up our room. Noisy guests upstairs.