Very good

Liked: Lovely friendly staff.
Disliked: Problem checking in with regard to my booking despite me reconfirming my requirements in a phone call.Issue was resolved satisfactorily .

Pleasant

Exceptional

Liked: The room was very spacious and clean. The hotel had a gym, which even though small was adequately equipped for my needs.I ate in the bar area which was a very nice setting, spacious and view over the gardens.I had soup and fish & chips for my dinner, which were all very nice with good size portions.
Disliked: Nothing

Exceptional

Did the job, but rooms...

Liked: Good location and friendly staff.
Disliked: Rooms especially the bathroom definitely due some TLC.

Good

Liked: Location was perfect for what i needed. Food at the restaurant was very good with good service by the waiting staff. Bed comfortable, big size clean room.
Disliked: Only issue if i had one. Room was miles away from reception and had to go up and down stairs. Maybe the hotel was fully booked. could not see any signage on way to room or on way back down to reception for the gym. Told they had one but no idea where it was.

Hotel, Room & Service surpassed...

Liked: The hotel is a lovely old Manor House and it would have been nice to have some information about the surrounding area. Maybe there were information stands around, but all I could find were Best Western Reward Programme leaflets and Funeral menus just inside the entrance, then similar with details of the hotel facilities and an example of a Wedding Book near the entrance to the bar. Our room was lovely, very spacious with views across the gardens at the rear. It was well equipped with both kettle and Tassimo Coffee maker, plus plenty of supplies of tea and coffee. We paid for the inclusive breakfast and three course evening meal at the time of booking and found that it actually translated into £25 per person TOWARDS the cost of your evening meal - which was fine, but you would have struggled to get three courses for that. Having said that, the food and service was superb and the buffet style breakfast excellent.
Disliked: Sadly there were some "Guests" who really didn't appreciate the fact that they were NOT the only people staying at the hotel over the night of the 26th/27th June. They were running around outside in the gardens and on the bar terrace shouting, screaming and swearing until 2.40am - my husband slept through it all - unfortunately I did not.If it wasn't for this, everything would have been "Exceptional" - we did assure the lady on reception if we ever returned to Redditch we'd give them another try.

Good

Liked: it?s location
Disliked: Felt that the executive title of the room was not up to the standard you would expect.

Exceptional