Southcrest Manor Hotel; BW Signature Collection Guest Reviews
Write a review
Write a review
Gary Thu, 18 April 2024
Exceptional
Liked: Beautiful place, excellent staff and breakfast was lovely
Georgie Wed, 17 April 2024
Good on the whole but...
Liked: Location was close to the town. Central to where I needed to be. Nice location with good grounds and parking.
Disliked: Breakfast was terrible and staff who were on duty that morning serving breakfast were less than attentive. Poor selection of breakfast options. Vegetarian sausages were disgusting and mushrooms greasy. Couldn’t face breakfast the next day so declined to eat there , despite paying for it.
John Mon, 15 April 2024
OK
Liked: We enjoyed our meals at the hotel.
Disliked: The room was not as expected and not really suitable for someone in a wheelchair who requires a single bed, We had requested a twin-bedded room but the family room provided ony had one bed and a put-up bed.
Jaslol Mon, 15 April 2024
Very good
Liked: Beautiful hotel
Disliked: TV in the room didn't work.We asked for new batteries which the staff brought BUT still didn't work.We upgraded our room & still got a TV that didn't work.
Sarah Mon, 15 April 2024
Passable
Liked: Location. It was in a beautiful location. Very peaceful.
Disliked: Our bedroom, floor wasn’t cleaned from previous resident, I found little toys on the floor and coffee stains.The bathroom had a stench. Toilet seat was too small for the toilet, there is no point even having a toilet seat!There was tea and coffee and sugar in the room with a clean kettle, and three cookies that my son devoured. But there was no milk! There was a smell in the bedroom near the headboard that made it hard for me to sleep, it was a stale smell or mould smell. The bed was comfortable, my son had his own bed and it too was comfortable. Towels were clean. Breakfast was good, choice of veggies and meat with eggs or continental.
Dillan Sat, 13 April 2024
Will be back
Liked: We arrived late at night but there were staff on duty to check us in. We checked into our room but there was a baby next door was screaming no stop. I went back to reception and told the staff member Antoni(not sure of the correct spelling) that it was very noisy in the room next to us and if it possible to move to another room. Without hesitation she changed our room. Just want to say thank you to her and for her great customer service. For that reason we will definitely be back. The dining room staff were also great and friendly. We loved the hotel
Lee Sat, 13 April 2024
Good break at a good...
Kinga Sat, 13 April 2024
Very good
Helen Fri, 12 April 2024
Exceptional
Liked: I was not charged for car parking, it was complimentary. Great stay and staff, lovely food.
Tomomi Thu, 11 April 2024
Friendly staff, comfortable tea room
Liked: Friendly staff across the hotel. Very welcoming atmosphere and comfortable tea room
Disliked: Wish they had a better quality of dinner options. The hotel staff did their best to compensate our dining experience. If they improve that, we would love to dine in again.