Name: South Congress Hotel
Address: 1603 South Congress Avenue, Austin, TX
Telephone: (888) 608-6346
Rating: 4.5

South Congress Hotel Guest Reviews

Overall Average Score:

Excellent (4.4 out of 5)

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Exceptional

The location is superb!

Liked: The location was fantastic, what a cool street and great coffee downstairs too. A bit of a hiccup with check-in, but it was acknowledged and dealt with very professionally.
Disliked: The beds are very soft - we understand it is a personal preference. But we really wish it was firmer!

Exceptional

Superb

Exceptional

Superb

Liked: Amazing location and great breakout spaces

It was fine but will...

Liked: Location was great. The number of restaurants on property was perfect.
Disliked: Rooms were dark. Not enough lighting by the door. Bathroom had no exhaust fan. Ice had to be delivered to room. No bucket or ice machine that we could use. No vending machine or market on property.

Exceptional

Liked: Beds are comfortable and spaced out. The bathrooms are great with the best water you can soak and shower with.
Disliked: The main couches of the tv room in several of the rooms from the large pool ones to the other rooms are not to par, they are uncomfortable and the back part slips.

Loved it

Liked: Excellent location and spacious room. Lovely roof top pool area.
Disliked: The water never got hot in the shower . Ok for a couple of nights but would of been a problem for a longer stay.

Avoid at all cost

Liked: Spacious rooms, a comfortable bed, and the location was good.
Disliked: I travel a lot, and this is one of the worst hotel experiences I've had. I showed up at my room the night before a 4 am wakeup due to an early flight to find super loud music outside my window due to an event (DJ) that apparently happens every Thursday night. I called the front desk to explain my situation and inquire about the possibility of switching rooms. First, I was told that I was staying in one of the quieter areas, but the woman came back and said that the hotel was full tonight. I then asked if I could get a refund for the night so I could stay at another hotel and get a good night's sleep. And I was told that wasn't an option, but they would comp me breakfast. I was also told that an email had gone out announcing an event. An email means nothing unless it provides context around just how disruptive this could be for someone who's looking for a quiet night. How about a text that lets the guests know that for this particular night, it's going to be loud across the entire hotel? That makes a lot more sense to me.Anyway, there was a total lack of empathy and terrible service; I will not be returning to this hotel.