Sopwell House Hotel

Exceptional

Exceptional

Do Not Book - Disappointing...

Liked: Location
Disliked: A Disappointing Experience – Do Not Book!I rarely post negative reviews, but after giving Sopwell House over a week to respond to my concerns, I feel it’s necessary to warn others before booking. Sadly, my experience was so disappointing that I can no longer remain silent. Despite following the hotel’s recommended complaint process, I’ve received no response or meaningful resolution—so here’s my full account.1. Unacknowledged ComplaintAfter raising a formal complaint during my stay, I was assured by the spa manager that it would be looked into. I also spoke to reception, who reiterated the same promise of addressing the issue. Over a week later, I still haven't received any acknowledgment or follow-up, which shows a complete disregard for guest feedback.2. Unprofessional Spa ExperienceMy husband and I booked the same treatment for our spa visit on 8 August 2025. While my therapist was thoughtful and asked about my comfort levels, my husband's therapist didn’t engage with him at all. After just 4 minutes, my husband had to leave due to discomfort. To make matters worse, I overheard a conversation between the therapist and a staff member (Danielle) discussing my husband inappropriately in the hallway. These comments were unprofessional, disrespectful, and entirely inappropriate in front of guests.3. Misleading Promotional OffersI received an email promoting a “Treatment of the Month” with a complimentary self-care gift worth £87. When I expressed interest, I was told there were no therapists available for this treatment. Why send out such a promotion without ensuring availability? It felt like a marketing gimmick with no substance behind it.4. No Recognition of Special OccasionOur stay was for our anniversary, but no gestures were made to acknowledge this. No small touches like complimentary upgrades or even a simple gesture to make the occasion feel special. This was incredibly disappointing, especially for a so-called “premium” hotel.5.

Exceptional

Liked: Lovely facilities and such a great view and away from the busy lifestyle
Disliked: Price is a bit too much

Exceptional

Superb

Exceptional

Wonderful!

Liked: From the moment we arrived, the staff made us feel incredibly welcome, going above and beyond to ensure we were well looked after. The facilities are excellent, and the recent renovation has given the hotel a stylish and modern interior.
Disliked: The spa is excellent, although it is on the expensive side. There is also surge pricing at weekends, which took us by surprise.

Beautiful setting but could have...

Liked: Room was nicely furnishedRestaurant was goodSpa nice
Disliked: Check in 3pm and we had to check out at 11.00 which was poor. Not even 24 hours. Also we were promised that reception would call us when room was ready but they didn’t. We felt they didn’t bend over backwards to give us the room and as check out was at 11.00 the room could have been prioritised. We arrived at midday and went out as room wasn’t prepared. Also next morning at 11.00 sharp the key wouldn’t work. Just for this type of hotel we felt it was pushy, like a one in, one out regime. Not that welcoming! Omboo restaurant staff excellent. Also no board games which was a shame.