Exceptional

Superb

The spa facilities are good,...

Liked: Pool, hot tub and steam room were great. Breakfast was excellent. Room OK
Disliked: Considering the price I found the Brazier very relaxed as far as dress code. Lots of T shirts and shorts, as opposed to as least a shirt and smart trousers for the men. some of the ladies were smartly dressed, however many were not. The food was nothing to write home about. Also like most hotels cutting back on staff is the now gone 1pm check in and midday check out. Now it?s check in 3pm and 11am check out. However you still pay the same price. Again due to lack of staff, I waited 20 minutes to ask the receptionist a question I needed to know.

Truly amazing

Liked: we got married during our stay and got ready at the hotel, the hotel is beautiful the rooms are spacious and the surroundings are gorgeous! the staff are so nice and helpful. we loved every second of our stay and cant wait to return.

Disappointing

Liked: We were unable to attend the spa as we were unaware we couldn?t use the facilities after we had breakfast and then check out, so this was a massive blow for us, after being refused at the spa after checkout stood there in my dressing gown & slippers I had to get changed in the toilets?the room wasn?t available earlier as requested and we had to wait and also due to a wedding taking place the staff seemed preoccupied, during breakfast we had to ask 3 times for coffee and when asking a member of staff if there was any tomato sauce she passed it and said it was just over there you are able to get it yourself! I felt it was quite an inappropriate comment and we were a bit taken back, as I couldn?t see it that was all. This hotel was far from cheap for one night stay so I did expect a more professional experience, I felt a bit cheated and disappointed mainly by the staff, a real shame for us.
Disliked: Some not all staff could have a better attitude & need to realise part of this expensive treat is the experience we receive.

Exceptional

nice treat

Liked: The spa, restaurant, food, staff, massage!
Disliked: pricey

I would not rush back

Liked: breakfast was nice but was quite cold in restaurant
Disliked: i asked for room service after 11 and was told i was unable to have anything, as the hotel is quite isolated i think at least a sandwich should be offered. Also our bath had not been cleaned so i had to ask them to come and clean it. Our room was situation on one side of the hotel and there was a wedding going on so everytime we went to our room we had to walk through the wedding to get there until we went outside.

Good

Liked: This is my second time staying at Sopwell House and I was slightly disappointed this time round.All of the 3 nights I stayed there was weddings happening and the music was so loud you could hear it from the rooms all night long so made it difficult to sleep with the constant banging music. Slightly disappointing when your paying premium room pricing