Sonesta White Plains Downtown

Very good

Liked: Beautiful, clean, great location!
Disliked: Wish the pool hours were longer!! Very limited.

Loved the Sonesta Hotel for...

Liked: Food was excellent, Canteen in the lobby was very convenient, especially late at night.The staff were very helpful and eager to please. Some more than others but overall, very accommodating.Pool was very clean and nice to have. The rooms were incredibly clean and comfortable with a small refrigerator and coffee machine in the room.The beds were very comfortable and supportive.The location is great as it is within walking distance to many desirable restaurants and the Westchester Mall etc.
Disliked: Only thing I didn't like was I checked in early and was told it would be a $25 check in early fee. even thought the room was available. My cousin checked in early, and they never said anything about an early check in fee. I just think there should not be an early check in fee, and it should be the same across the board,Other than that, it was great.

Overpriced, mediocre.

Liked: Good location
Disliked: Older building with just lipstick applied to it. Renovated bathroom with semi-open shower stall would flood the bathroom floor after even a few minutes of use. Couldn't open window for fresh air and could not shut off the conditioned air.First time have I had to request room service 24 hours in advance to get my towels and sheets changed.I've had better hotels in the Third World.Definitely poor value for the rates being asked.

Wonderful Stay

Liked: Everything
Disliked: Nothing

Superb

Exceptional

Very good

Bad

Liked: It's a great location and pretty hotel very clean
Disliked: The AC did not work in my room and I was so uncomfortable and very hot.

Wonderful!

Liked: The guy behind the desk was very friendly and check in was easy. The room was very clean and comfortable. The only thing is they charge you for every little thing (parking/coffee/tea) understandable for a nice hotel though. Room service was fast and the food was good but there were many added fees (service fee/delivery fee/12% mandatory gratuity) also tipped on top because I was confused but it’s ok. Other than the extra fees for everything it was a wonderful stay and super clean which we really appreciate.
Disliked: All of the extra fees