Sonesta Simply Suites Plano Frisco

I asked the staff to...

Liked: There is no breakfast. I like the modern cabinets and the modern desk set up where most hotels if they have a desk, this was very modern so I did like that but for the furniture piece like the single chair area it was too compact. For the size of the room.
Disliked: The key card did not work very well for my room at all so that’s the first thing secondly, upon entering the room-the room smell like dank and just old. It smelled like it was an old old antique clothes off basement seller room. The smell was not pleasant at all. The bed was cheap. The mattress cheap. It was the worst of three hotels stay within a week three different hotel is what I’m saying, that I stayed in within a seven days timeframe, and this one was the worst one. The bed was clean, but the linens itch my skin. The The photos on the website catfish you. The room is not an exact aesthetic was reflected on the website for the location at all. Mismatched color appliances aren’t what is expected for the price or the brand’s insinuation of being better than a motel, much less the popcorn ceilings. Some people simply want to be able to have updated matching appliances in their hotel room.

Great stay fav location

Liked: Nice helpful staff
Disliked: N/a

This was my favorite location...

Liked: Nice staff
Disliked: I had to change rooms 4 times to get a clean one

Exceptional

Superb

Overall a clean and comfortable...

Liked: The room was very clean. It was comfortable and had the coffee maker which was a relief. I only really had interaction with one member of staff and she was friendly, welcoming and professional at the same time.
Disliked: The plugs in the bath and the bathroom sink did not work. So both were left out, which did not seem to be very hygienic.

Very good

Liked: I have stayed here twice, and both times were wonderful as far as the staff and the room. Quite area and close to shopping and places to eat.
Disliked: They were doing some remodeling, so there was the occasional smell of paint in the stairway. The elevator was a little scary. They might want to have that checked out.

Very good

Never again

Liked: Location was okay
Disliked: Facilities were horrible. The room smelled like mildew. They would not move me to a different room. The AC unit was a unit on top of a unit. Hair was on the bathroom wall. Never even stayed there. When I went to grab my things, there was a domestic dispute in the parking lot with a couple of cop cars and EMS. Ended up crashing on a friend's sofa.