Sonesta Simply Suites Pittsburgh Airport

Ok

Liked: Good location

Terrible hotel

Liked: No breakfast. Wifi wasn't constant. Staff, when they would show up, were somewhat helpful. The bed was very comfortable, room was spacious. Location having many stores nearby was convenient.
Disliked: I would NOT recommend this hotel to anyone. It was not the normal pleasant sonesta brand standards. The entire place was dirty, dated, smelled, had so many drug addicts, dealers, prostitutes, homeless, all throughout the hotel. You could not walk 5 feet without either hearing an argument in the hallway, violence within a room, seeing someone on drugs, or seeing a drug deal happening. There were several times at 3am someone was trying to get into our room, loud running in the hallway. And the cleanliness of the bathroom was disgusting. I had to scrub the shower myself. The laundry area had men in there that were cracked out and sleeping all around the room. I feel my safety was compromised. Also, the police were there one of the nights doing an investigation. I feel my stay should have been refunded at least one night if not the whole trip. Terrible experience but it was too late to change hotels. I alerted the staff a few times but it seems as they did not care because nothing changed.

Bad

Liked: Nothing
Disliked: Front desk clerk was RUDE.

I wouldn’t go back to...

Liked: Close to a lot of stores
Disliked: Not worth the price and false advertising

Exceptional

Bad

Good value, clean, easy access...

Liked: Very convenient to the airport.I didn't know that there was a breakfast. The desk clerk at check in didn't mention it. Just ran my credit card for their $100 'refundable' deposit. That was the only interaction i had with 'Staff'.
Disliked: Check in staff acted like she was doing me a favor. She had an underwhelming sense of 'Customer'!

Exceptional

clean, good option for mid...

Liked: The rooms are equipped by the kitchen. The location is great. A lot of pubs and bars around. Wallmart is close. Enough far from highway. Good working wifi. Clean rooms
Disliked: The rooms are too dark and too noisy heating.