Sonesta Simply Suites Houston W Beltway

Bad

Disliked: PLEAS NOTE THIS PLACE IS NO LONGER A HOTEL (ITS'S AN APARTMENT BUILDING"

Horrific experience

Disliked: There were cockroaches everywhere . A staff member tried coming into my unit at 4 am. I was accosted on my last day in the parking lot. Wifi wasn't working and the TV wasn't reliable . No extra pillows or blankets or towels . I had asked to have my room cleaned and NEVER was done I had paid and stayed for 3 weeks with nothing but issues. It smelled of smoke and mildew throughout the whole place . Really outdated and dilapidated. Do not stay here EVER !!

Property

Liked: It's Comfortable & Convenient, The Rooms Are Spacious The Staff Are Great I Love Ms.Shawn I Wish I Could Stay Longer But They Are Converting Over to Apartment Homes Which Is a Great Deal Also Check Them Out
Disliked: Over Charging, I Was Charged Their Regular Rate at $69 When It Should Have Been $49 After Booking Online

I never stayed and they...

Liked: I never arrived to complete my booking bk my card was charged for this date numerous of times that day due to me trying to book a room and as so I was being told my card did not go through so i made a few attempts that day.but when I complained about wanting a refund I was told that I could not recieve such because the deposit was explained throught out the BBB ooking and my booking dates were non refundable was basically how it was told to me.
Disliked: I felt like my money was being stolen from me and I could not do anything about it

Bad

Bad

Liked: I didn’t get to stay
Disliked: They told me my booking was not paid on bookin.com

I was forced to wait...

Liked: The price was good until I got there. There was nothing else I liked.
Disliked: The location, the staff, the room. I did not like that booking.com said my check in was at 3pm, but the hotel made me wait until 4pm or pay an extra $25

Exceptional

Exceptional