Sonesta Simply Suites Houston Galleria Medical Center, Houston

Horrible.

Liked: I stayed here in 2022. It has gone downhill now. The staff and service is in adequate.
Disliked: I was told to bring my linens down and they would exchange. I brought down and was told there were no sheets available.

The staff should treat everyone...

Liked: The room was very clean and had everything we needed.
Disliked: On the day of my check in I waited for the young lady to finish helping two other guest and greet a group of guest who stays there regularly which was not a problem. When the young lady finally got to me I was not greeted the same as the other guest. I expected to be treated the same. I watched her explain all the details that the guest needed to know with their stay and I wasn’t given the same courtesy. She asked for my ID and handed me a paper to fill out and sat down and started talking to the gentlemen who I believe was taking over her shift. I finished the paperwork and she handed me the room keys without saying anything. As I was walking out the door to grab my bags she yelled oh if you want more linen or towel bring it down to the front desk. Again if she was consistent with the other guest with her behavior I probably wouldn’t have made a big deal but I was totally disregarded as if my money wasn’t good here. The next day I needed tissue paper and I went down to the front desk where I waited 20 minutes for someone to come to the desk area. There was guest there waiting to be checked in also. The gentlemen finally came back inside and said how long have you all been waiting. It was very unprofessional. The room was great and the location but the staff was unfriendly and unprofessional which is why I am giving this review.

Exceptional

Disappointing

The sheets were slept in...

Disliked: dirty sheets

the staff were cool people,...

Liked: the location was convenient, the staff was cool, the gym was reasonable
Disliked: I had to request a bedspread, return towels in order to get clean towels, ants in my living quarters.

Poor

Good

Liked: clean ..
Disliked: crack in bathroom ceilings ….no up to date tv or appliances

Exceptional

Great location for a work...

Liked: location, the clean design of the lobby, good bed, the working the desk, THE PRICE, it’s an extended stay concept and as long as the right expectation for this category is known, this is one of the better ones
Disliked: no more coffee and snacks in common areas, little maintenance issues especially the drainage of water in the toilet was an irritant since you have to flush twice. the first room I got smelt mildew like, I would check for mold to be on the safe side.