Sonesta Simply Suites Detroit Southfield

I checked out early.

Liked: Nothing. I booked for a two night stay and checked out a day early due to the conditions of the hotel.
Disliked: The room was extremely dirty. Stains on the carpet horrible smell. Bathroom was not in good condition at all. Just not an enjoyable experience for me personally.

Bad

Liked: Not what i expected! in a negative terms
Disliked: We didn't have breakast at this location, becasue it wasn't offered. The room door had some functional issues. The kitchen didn't offer any cooking supplies. (pots, pans, plates, cups, bowls and silverware. The bathroom shower area had no shower gel in dispensers. The Wi-fi was not functional if you weren't not a member, despite the free Wi-Fi sign. Also encountered on two occasions roach sightings crawling down from the headboard to the mattress and the others were crawling across the mattress. I would like a Refund from my horrible experience with a rate 3.5

Poor

Disappointing

Pleasant

Liked: It was clean.
Disliked: Very outdated, people sitting in cars in the parking lot entire stay did not feel safe.

Exceptional

Great Staff

Very good

Exceptional

Liked: Liked everything especially Daniel on the midnight shift, awesome customer service skills.
Disliked: Could have coffee pots