Sonesta Simply Suites Detroit Southfield

My stay was horrible.

Disliked: I am writing to express my dissatisfaction with my recent stay at your hotel. Unfortunately, my experience was far from what I expected based on the pictures and descriptions provided.Room Condition: Both my room and my brother's room had holes in the doors, which compromised our privacy and security.Cleanliness: The rooms and hallways were not clean, and there was a persistent unpleasant odor throughout the hotel.Safety: The smoke detector in my room was hanging from the ceiling, which is a serious safety concern.Misleading Images: The hotel looked nothing like the pictures advertised online.I hope you will address these issues promptly to ensure future guests do not encounter similar problems. I would appreciate a response regarding how you plan to rectify these issues.

Bad

Liked: Nothing

Bad

Poor

Liked: I see that you tried to update the rooms and remodel with nicer bathroom and kitchen stuff. Front staff lady was very nice
Disliked: My fire alarm in my room was dangling from the ceiling, I found some bugs on the walls which freaked me out but then I realized the window was left open from the person before so maybe they came in that way? Mix of updated stuff with outdated appliances does not look nice. Tv didn’t work in the room. You also lost my reservation from an online site so I had to cancel that and rebook through you which cost me extra money. And the front desk was closed in the morning when I got down there despite you having “24 hour service” so it was annoying when I needed to check out

Will never return needs to...

Liked: Nothing at all ! Worst experience ever
Disliked: Very trifling . My toilet didn’t work since i check in Friday 4pm they didn’t fix it until 2 hours before check out time Sunday !!! . Very unsanitary . Dirttty toilet seat filthy tables bleach stains in carpet ! Unpleasant smell . Loud obnoxious voices . Staff are terrible at their job ! They were no help my entire stay . Never answered the phone ever

Exceptional

It was convenient, pricing fair...

Liked: I like that the suites offered a kitchenette and queen 1 bedroom separate from living room
Disliked: Kitchen was not equipped with utensils or pans, the hallways are not clean, the rooms were not cleaned.. cleaning personnel barely came

Bad experience

Liked: Nothing
Disliked: Nothing No basic amenities like body wash, shampoo , iron board , stinky old carpets , weed smell in premises The staff came and started having door at 9 am to ask if we are extending stay Horrible experience

Pleasant

Liked: The location and friendly staff
Disliked: The tv was working and it had broken drawer.and I got woken up before 10am