Sonesta Simply Suites Denver West Federal Center

Liked: Customer service.
Disliked: Small beds.

Very good

Very poor

Liked: Close proximity to the mountains and downtown Denver activities.
Disliked: We had to change rooms 2 different times during our 3 night stay... Upon checking in, the room that was initially issued had a terrible smell, so we requested a room change. The front desk lady was very pleasant and promptly helped us change rooms. While in this room, the toilet became plugged the first night. I requested a plunger and it took at least 2-3 hours to get a plunger and the plunger was like a toy...something you would get for a dollar or 2 from the dollar store...it did not create a vacuum around the toilet hole to effectively plunge. After plunging for 15-20 minutes and putting hot water in the toilet, it flushed enough to flush water but nothing more. The air conditioner in the room also struggled to keep the room a little cooler than outside temperature. The next morning, I went back to the front desk and asked if they had a better plunger, as we were in need of using the restroom! They did offer to have us change rooms again. The front desk lady, again, was very pleasant. The new room had better air conditioning but did struggle to cool the whole room. When the bedroom door was closed, it did not get any cool air as the air conditioner was in the living room. The toilet in the new room did work well. However, this room also had a rather foul smell, kind of musty and stale smelling. I had to ask for a can of air freshener, which mildly helped but had to keep using it intermittently. The cleanliness of the rooms was also sketchy, with multiple carpet stains and food stains on the walls that had not been washed off. Finally, upon checking out and reviewing my credit card bill, I was overcharged by 15 dollars. I had made my reservation through booking.com and was charged 15 dollars more than my statement. Upon calling the hotel, they said the 15 extra dollars was for a 5 dollar per night parking fee that they had been experimenting with.

I'd like a refund or...

Liked: Nothing.
Disliked: Toilets in 2 of the rooms I was checked into didn't work. Front staff knew there were plumbing issues in the hotel. Hotel is dirty and filthy. Needs a deep clean throughout the entire building.

nice accomodation, clean, fair price,...

Liked: Great rate, great location, clean room, easy to check-in and check-out
Disliked: the room smells slightly of aircon-fluid from aircon and fridge, towel bar loose, soap dispenser loose, asked the front desk to take care of it, but nothing happend

Some problems but a good...

Liked: The staff was friendly and helpful; the room was recently remodeled and comfortable; parking and location was good. As noted in what I did not like, the hotel has had some problems but I believe the staff is working hard to resolve them.
Disliked: It is an extended stay hotel so there is no daily maid service. Because it is an extended stay hotel, it has had problems with long term renters. There were five or six rooms sealed and being decontaminated because residents were making meth. Our hallway had a peculiar smell that I have learned is from cooking meth. As you came into the hotel parking lot there was a junk pickup loaded with rubbish that was spilling out on the parking lot around it making for a very unattractive entry. I learned from the staff that this belonged to a long term renter who was being evicted. Because of these issues, the hotel has a refundable $500 deposit for all stays. Again, I think the staff is working hard to resolve these issues.

exactly what we needed!

Liked: Just stayed one night. Super big room, i think this for people who stay a long time. room was super clean

Good value for money

Liked: Good location, friendly and knowledgeable staff.
Disliked: Some rooms were quarantined for specialized cleaning due to stupid previous tourists that had “contaminated” them.Whilst this is outside of the Hotel to prevent such behavior, they did took active measures to fix this, whilst appreciating their candor and straightforwardness on the situation.

Exceptional

Liked: Clean and spacious. Staff was friendly and helpful.

Superb