Sonesta Simply Suites Cleveland Airport

Was not impressed. I will attach photos and video. 59 minutes before my show the general manager says to desk clerk, tell her she can have her money back. On 2 rooms b4 my show. Wow. No compassion. I asked for a new room due to following and again pictures and video to accompany. Kicked in door with 2 screws holding lock on, not safe as I stated. Dishes in dishwasher, I don't work there to clean and put dishes away. Finger prints and sticky stuff on end table and TV. 6 inch yellow circle on bed, yeah. Which I had to strip and change myself as no one could bring it. Cob webs everwhere. Heater room open. You have an internal leak in the walls which allows water damage and big drops of paint filled with water. Shower curtain hanging on by rachet screws. Partying in the parking lot. Smoking weed in the halls or it was just that trifling of a smell. I complained like 6 times with no empathy. Complained face to face, perfectly brainwashed answers with no compassion or integrity for people wanting a safe place away from home. Do better!

Liked: My family came.
Disliked: Whole room.

Good

Passable

Good

It was ok but I...

Liked: Location was near our event
Disliked: Bathroom light kept flickering, bathroom was tiny and not really clean, hard to get to the door for our room from the parking lot,

Exceptional

Exceptional

Very helpful and friendly staff

Liked: Good size room with plenty of facilities
Disliked: Nothing

Exceptional

Got charged double despite canceling...

Liked: I got charged double for one night. If not corrected. I’ll cancel my next stay in May.