Name: Sonesta Select San Ramon
Address: 18090 San Ramon Valley Boulevard, San Ramon, CA
Telephone: (888) 416-0458
Rating: 4.25

Sonesta Select San Ramon Guest Reviews

Overall Average Score:

Very Good (4.2 out of 5)

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Superb

Very good

Good

Not the best

Liked: Got to the room. Drove around the parking lot to find a parking spot and they got something in my tire which gave me a flat tire. Had to call AAA in the morning which led me to American tire. They told me I needed to replace the tire which cost me around $450 because it’s one of those specialty spare tires from Goodyear.The room was OK except for the air conditioning was very loud and I turned on the shower and the smoke alarm went off because of the steam, which is very alarming and embarrassing since I had my wife over. Continue to Blair and blast for the next 15-20 minutes went to the front desk and they said that they had to call the fire department and I looked at them and said for shower steam? And they said yes the smoke alarm goes off if you don’t close the door. Poor ventilation in the bathroom. Led me to keep the door open. All in all I can’t really rate this all that great sorry.

Superb

Exceptional

Good

Liked: Staff was friendly. Booked 2 rooms. Both were nice, but both were ice cold when we entered. The heaters didn't work & we had to have someone come in & fix each unit.
Disliked: No coffee cups in the room although the maid had refilled the coffee. I didn't notice until I got up early the next morning. ☹️ I also didn't appreciate not having my full $100 deposit returned. When I called asking about I was told that they were showing the entire amount being credited. They said it might take a couple of days for the full amount to show up. After several days $8.60 was still missing from the $100 deposit. I called again & was told it was a 'surcharge'. It's not the amount of money but the principle of it. Staff should have let me know about these charges when I checked in!