Sonesta Select Greenbelt College Park

Great location. The bed was absolutely comfortable.

Liked: Loved it!

Liked: Quiet, comfortable room.
Disliked: A $250 charge if I had smoked in the room? No refrigerator.

Superb

Liked: Location
Disliked: There was smoking on the floor I was on. And not cigarettes

Passable

Liked: It was close to my event location.
Disliked: The moment I entered the room, you could smell urine. The smell was really strong. They can do better than this.

Exceptional

Passable

Liked: Staff was very friendly and lobby was nice with lots of seating areas
Disliked: There was a very musty smell and carpets seemed really old a dirty

Bad

If I had a choice...

Liked: Complimentary breakfast is a good idea, but the options was the same everyday. Only the juice changes.
Disliked: The room smelled like wet carpet. Couldn't move me on day of arrival because hotel was booked said they would move the next day. I was showed another room which also had the smell issue. Was told I would be shown another room on a higher floor, that never happened. There seems to be a carpet issue there. Reason for me saying this, a friend came to visit me while I was there. She had her separate room and she complained about the same smell issue.A hold of US$150 was taken and this hold is still on my card, I would really like for this to be removed. (this is more than over 7 days after departure)Management needs to follow up more. Was told I'll get service on my 4th day which didn't happen. I asked the room attendant and she said the Front Desk Manager Mr. Ayo didn't inform her of such. I had to ask for that service to be done the following day.The bathroom had black stuff like mold in the shower.

Comfortable.

Liked: Close to our meeting place
Disliked: They charged extra money per hour for early arrival They also took $150 deposit which I never paid in my last 45 years.

Exceptional

Superb